CLEANING MANAGER
General Purpose
Main Job Tasks and Responsibilities
Maintain client satisfaction and effective service provision to the contract matching client expectations & setting standards.
Review staff performance and development
Provide line management responsibility for all aspects of Health & Safety
Ensure regular client contact is maintained by client meetings and progress reports to discuss issues and agree solutions promptly
Hold regular team briefings to appraise personnel issues and development on site and within the company
Liaise regularly with Human Resources on all recruitment issues and ensure up to date information about vacancies is readily available
Key Competencies
Strong client awareness and customer focus
Safety Management - understanding Health & Safety reporting and recording
Understanding of cleaning compliance & legislation with in-depth COSHH knowledge
Understanding waste management
Implement operational plans effectively using appropriate resources to meet SLA’s
Good Communication skills
Staff inductions training and appraisals
Adaptability
Teamwork and collaboration
Monitor and manage stock levels of cleaning consumables and any other stock required on site
Ensure staff are checking equipment for faults and notifying the correct person
Cover for other team members as required or staff absence situations
To carry out other reasonable duties as directed by the Client or Operations Director