Customer Service Executive
Our family feel client are looking for an experienced Customer Service Executive to join their already busy, fun team to be the first point of contact for customers whilst managing their experience and their orders
Benefits Include:
* 25 % colleague discount
* 33 days annual leave (including bank holidays)
* Monday to Friday - 09:00 to 17:00 - no weekends & no bank holidays
* Contributory pension scheme
Responsibilities
* Liaise with customers by phone and email.
* Process orders via email or phone
* Check accuracy & update data in orders and customer accounts
* Liaise with internal departments to ensure orders are managed effectively
* Communicate important feedback from customers internally
* Update internal database
* Stay up to date with new products and features
* Maintain & build effective and long-lasting customer relations
Skills include:
* Good telephone manner
* Problem solving
* Ability to multi-task, prioritise and work under pressure
* Excellent organisational skills
* Ability to problem solve
* Attention to detail
* A team player with high level of dedication
* Hands on experience with CRM software and MS Office
* Competent computer and key board skills
* Competent in upselling & promoting products to drive business
* Ability to upsell
Due to a very high number of applications we are unable to come back to every candidate with feedback. If you do not hear from us within 48 hours please assume that you have been unsuccessful on this occasion. Your CV will be registered with us and we will keep you updated with any other positions that may be of interest. However please keep checking our website as new roles will be updated daily, Nouvo Recruitment wishes you the best of luck in your job search.
Nouvo Recruitment Ltd operate as an independent recruitment agency with over 20 years of experience supporting clients and candidates nationally across the UK