We currently have a fantastic opportunity for a Works Planner for Environmental Services to join our team. In this role, you will be responsible for planning and coordinating the delivery of environmental services provided by Together Housing. This includes tasks such as waste management, Clean & Clear, Grounds Maintenance, and environmental improvement projects.
We are one of the largest housing associations in the North of England, managing over 38,000 homes across the North of England. We are a non-profit organisation, meaning any money we make is invested back into the company for the benefit of our residents and local communities.
As an organisation we are committed to having a Diverse and Inclusive workforce. We would therefore welcome applications from candidates with any of the nine protected characteristics. We are also proud to be a Disability Confident employer.
Requirements
 Key responsibilities of the Works Planner for Environmental Services include:
* To assist in the provision of Together Housings Environmental Services, responding to customer queries liaising with operational teams to delivery works.
* To ensure that work is planned to maximise time on site and productivity through the effective use of the electronic scheduling system, to promote a ’right first time’ ethos and highly focused customer service to all residents.
* To provide comprehensive support and assistance to the Operational Managers, Neighbourhood Teams, Business Support and Customers
* Act as the main point of contact for the Customer Service Team in relation to planned and responsive jobs being undertaken by Environmental Services. Manage the efficient and appropriate allocation of resources through the dynamic scheduling system.
* Allocate appointments to appropriate teams/ operatives, taking account of priority, material/plant requirements, location and existing workloads. Ensuring that works are carried out in the correct sequence making the most efficient use of the available resources to meet target completion dates.
* Monitor the progress of the workforce emerging day and operative’s daily workloads, re-scheduling maintenance as necessary to ensure the satisfactory completion of all works within target completion times and dates, meeting customer expectations.
* Take action as required on the progress and scheduling of planned and adhoc maintenance because of bad weather, travel problems or priorities, ensuring that all customers are kept informed.
* Inform customers of appointment and follow on work details, ensuring that satisfactory arrangements are made for access to properties and ensuring residents are kept informed of progress.
* Maintain clear and up to date records of all scheduled appointments/works and changes to scheduling, including contact with all customers.
* Develop and maintain strong working relationships and clear lines of communication with operatives and supervisors, identifying potential problems and working in a collaborative manner to resolve resource issues and maximise efficiencies.
* To ensure that the operatives communicate in a timely and accurate manner about the progress of work in order to schedule their work in view of customer’s
We are seeking an individual with:
* Previous experience in a similar role, preferably in planning or scheduling
* Strong organisational and planning abilities, with the capacity to prioritise and manage multiple tasks
* Excellent communication and interpersonal skills, and the ability to collaborate effectively with various stakeholders
* Sound knowledge of waste management and recycling processes
* Proficiency in working with computer systems and software, including Microsoft Office Suite
* The capability to work autonomously and meet set deadlines
* A proactive and solution-oriented mindset
Benefits
In return, we are offering the successful candidate in the Works Planner for Environmental Services role:
* Starting salary of £23,997
* Annual pay scale increase
* 27 days holiday (rising to 32 over 5 years’ service) + bank holidays
* Hybrid working schedule with 4 days working remotely and 1 day per week at the Blackburn Office BB1 1JD.
* A flexible working environment, with a range of family friendly policies
* You will be working 37 hours per week, Monday - Friday. 7:30am -3:30pm
* Working arrangements are flexible in line with our Smart working culture
* Wide range of technical, professional, and personal development training opportunities
* Attractive pension scheme
* Health and wellbeing benefits including access to GPs
* A range of financial and lifestyle benefits including cycle to work, vehicle leasing and financial advice
* We have a range of staff support networks, including menopause, culturally diverse, LGBTQ+ and disability.
* To view the full range of our award winning benefits click on the Employee Benefits Link
THG reserves the right to close this vacancy early if sufficient numbers of applicants are received.  Therefore, please apply without delay!
Please ensure you fully answer the questions on the application form.
Due to the nature of the role involving work with vulnerable members of society, this post is subject to a Basic Criminal Disclosure, which will be carried out when a conditional offer is made.