Job Role:
*Taking charge and assuming responsibility for assigned trade lanes, starting from the initial communication with the origin of container loadings for the specified period, through to delivering/releasing consignments to the consignee.
*Monitoring weekly volumes from each trade lane and documenting them in a personal loading log.
*Ensuring timely receipt of complete documents from our agents, verifying the accuracy of costs/credits based on tariffs, agreements, and exceptions lists. Any issues or discrepancies should be promptly escalated to management.
*Tracking container arrivals and, as the estimated time of arrival (ETA) approaches, sending the manifest to the warehouse, releasing the container with the respective line, providing release documents to the warehouse, and issuing arrival notices to all customers within the container, ensuring correct costs as per the settlement agreement. This should be completed no later than one week prior to vessel arrival.
*Continuously monitoring containers until unpacking, at which point all cargo should either be released by the release department or delivered by the operator.
*Upon unpacking and delivery/release of goods, closing the file, accounting for all costs, and ensuring accurate billing to customers.
*Duties may be subject to modification by the department manager and/or management at any time.
Daily Responsibilities:
*Monitoring and addressing daily emails from origin offices, agents, clients, and vendors, and assisting with shared email inboxes as needed.
*Processing delivery requests and generating quotes.
*Processing Vendor and internal invoices.
*Reviewing the YTL discrepancy log.
*Keeping your loading log current.
*Managing customs clearances for private importers.
*Responding promptly to phone calls from clients and vendors, including returning calls for any messages left in voicemail.
*Providing quotes for PP inquiries.
*Maximizing revenue through value-added services and working efficiently to reduce errors and unnecessary costs.