Employer description: 
We are a leading IT company offering a complete out-sourced IT solution to organisations across the UK. Our team of experts have an extensive track record in delivering software and hardware solutions to major blue-chip clients and our technicians are highly skilled in planning, implementing and trouble-shooting. We act as a full service out-sourced IT department for organisations, providing nimble around the clock care. 
Providing a first-class service is at the heart of what we do and work closely with clients to ensure their IT needs are met on time and within budget. 
Thanks to our relationships with major hardware and software vendors we can help you improve and maintain your IT security, networking, and all-around IT solutions. 
Overview:
We are now looking for an eager candidate to join us as an apprentice. 
You will have the opportunity to gain valuable skills, knowledge and experience as you complete an IT systems and networking - Azure Cloud Support Specialist - Level 3 Apprenticeship. 
As an IT Apprentice, you will be ensuring that all role related KPI’s are met, as well as logging, managing, and resolving client IT issues. You’ll have to maintain desktop asset register and configurations. 
Duties: 
* Providing support to all staff onsite and remotely
* Help the Helpdesk Management Team with continued business improvements
* Communicate daily to clients with open tickets
* Being an available onsite resource 5 days a week, to be hands-on to resolve all IT problems
* Managing the client’s expectations with ongoing tickets
* Ensure all client-related problems are logged correctly
* Inform the Lead Engineer of any tickets requiring escalations
* Working with client’s 3rd party suppliers and vendors when appropriate
You will undertake any other reasonable duties as required to meet the needs of the business. 
What we are looking for: 
Desired skills and personal qualities:
* Ability to learn on your feet
* Strong communication skills
* Excellent troubleshooting and problem resolution skills
* Excellent client service
* Positive attitude to work
* Strive to continuous improvement
* Able to work independently under pressure
Entry requirements:
* 3 GCSE’s (or equivalent) at grades 4+ (A-C) in any subject
* GCSE Maths and English (or equivalents) at grades 3+ (D or above)
* Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject
You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.
If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. 
For more information, please visit the UK ENIC website. 
Benefits:
* 20+ days holiday and rising (plus bank holidays)
* Private medical cover
* Discounted gym membership
* Quarterly social events
* Cycle-to-work scheme
* Car parking
Future prospects: 
Upon successful completion of the apprenticeship, there is a possibility of gaining full-time employment.
Important information: 
Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we’re a top 50 training provider, dedicated to helping you succeed. 
Apply now!