JOB TITLE: Project Manager
LOCATION: Wallingford
SALARY: £40K PLUS Bens
We are looking for an energetic and enthusiastic Project Manager to join the team, who is responsible for the delivery of our software and services. The successful candidate will be results-focused, detail-orientated and driven to provide exceptional service to all customers through the implementation to achieve successful software and service delivery.
The Project Manager will administer and manage the delivery of all software and services through the complete event life cycle from the end of the sales process to post-event reporting. They will report to the Professional Services Manager.
JOB RESPONSIBILITIES:
* Deliver exceptional Professional Services through effective operational service management
* Proactively identify and resolve issues and challenges, as far as possible ahead of time to avoid impact to customer and delivery times
* Establish close working relationships with the wider professional service team as well as development, sales, support and finance teams to ensure all aspects of our projects are well managed and delivered in line with customer expectations
* Working with the Professional Services Manager, understanding and contribute as required professional services ratio within the Jonas business model, assist as required with forecasting and driving revenue recognition
* Contribute as required by the Professional Services Manager, to relevant weekly/monthly reports on the activities of the Professional Service team
* Deliver responsive implementation of our services and products in a timely manner
* Maintain an awareness of customer satisfaction measures, reporting processes and systems; based on regular customer surveys and post-case questionnaires
* Set and deliver on agreed installation satisfactions targets with customers
* Regularly attend Account Meetings, User Groups and other customer-facing events across the UK as required
* Contribute to the Professional Services standard across the business to embed a culture of continues improvement
* Maintain an awareness of professional indicators which are implemented, regularly monitored, continually improved and reported to management team
JOB QUALIFICATIONS: * Skill in coordinating or managing projects
* Evidence of the ability to take decisions and execute action plans in a controlled and organised way.
* Numerate, with an understanding of P&L and revenue recognition would be an advantage
* Quick to pick up and apply new functional, product and / or technical knowledge and skills
* Experience in software implementations is an advantage
* Project coordination / management qualifications (e.g. PRINCE2) would also be advantageous though not essential.
* Flexibility to work additional and varied hours when required
* Occasional travel will be required and therefore applicants must possess a full driving license and be prepared to stay away from home
* Ability to multi-task within prescribed timeframes whilst working in a fast-paced environment.
PERSONAL CHARACTERISTICS:
* A Motivator with a record of meeting goals and objectives, committed to driving results both individually and as part of a team
* The energy and passion for delivering exceptional customer service
* Remain approachable, calm and clear when under pressure
* Excellent organisational skills, pay meticulous attention to detail and be able to organise and influence others in similar ways.
* Proven ability to effectively prioritise and resolve complex client concerns and issues
* Excellent, effective and clear written and oral communication skills with customers, partners and colleagues
* Ability to build relationships in order to obtain results
* An appreciation and empathy for non-technical customers in a fast paced, consumer- facing environment
* Strong team player able to work both hands on and hands off