1st Line Support Engineer GBP 27000
other jobs Nextech
Added before 201 Days
- England,South East,Surrey
- full-time
- £24,000 - £27,000 per annum
Job Description:
Position: 1st Line Support
Location: Redhill
Salary: Up to £27k
Benefits:
Company pension
Gym membership
On-site parking
Private medical insurance
Sick pay
Are you ready to dive into IT support? Join a pioneering tech company with 11 years of innovation as a 1st Line Support Analyst.
About Us:
We push technological boundaries, offering innovative solutions globally. Be part of a dynamic team committed to excellence and continuous improvement.
Responsibilities:
* Log and update customer issues professionally.
* Manage customer expectations.
* Monitor and resolve alerts (backups, disk space, antivirus).
* Visit customer sites in London and the Southeast as needed.
* Address and escalate support issues.
* Assist with building customer computers using Autopilot.
* Keep customers and the Triage team informed about new processes and technologies.
Preferred Skills/Experience:
* Clean driving license (preferred but not essential).
* Experience with Microsoft Office Suite (Office 365, Azure).
* Basic knowledge of Microsoft Azure Autopilot, Modern Workplace, Intune.
* Quick learner with logical thinking and troubleshooting skills.
* Experience supporting Windows, Macs, iOS, and Android devices.
* Microsoft certifications are a plus.
Think you’re a great fit? Apply now!
Location: Redhill
Salary: Up to £27k
Benefits:
Company pension
Gym membership
On-site parking
Private medical insurance
Sick pay
Are you ready to dive into IT support? Join a pioneering tech company with 11 years of innovation as a 1st Line Support Analyst.
About Us:
We push technological boundaries, offering innovative solutions globally. Be part of a dynamic team committed to excellence and continuous improvement.
Responsibilities:
* Log and update customer issues professionally.
* Manage customer expectations.
* Monitor and resolve alerts (backups, disk space, antivirus).
* Visit customer sites in London and the Southeast as needed.
* Address and escalate support issues.
* Assist with building customer computers using Autopilot.
* Keep customers and the Triage team informed about new processes and technologies.
Preferred Skills/Experience:
* Clean driving license (preferred but not essential).
* Experience with Microsoft Office Suite (Office 365, Azure).
* Basic knowledge of Microsoft Azure Autopilot, Modern Workplace, Intune.
* Quick learner with logical thinking and troubleshooting skills.
* Experience supporting Windows, Macs, iOS, and Android devices.
* Microsoft certifications are a plus.
Think you’re a great fit? Apply now!
Job number 1253488