Second Line Technician needed to cover one of our clients Schools in the Esher area.
We are a leading managed service provider in the Education Sector, and are looking for a Second Line Technician to join our very busy, expanding team supporting IT in the Esher Area.
This is an exciting opportunity for a Technician to join a highly recognized and always expanding IT solutions and managed service provider, working for a company that puts engineering excellence first.
Our requirement is for an Technician with some background in supporting infrastructures and Microsoft technologies. You will be working in an educational environment with a team of dedicated professionals. Our team of experienced seniors will be supporting you either remotely or as a site visit, enabling you to further your career within the sector and provide an outstanding service to our clients.
Your responsibilities will include:
* Under the guidance of the Network Manager: provide specialist ICT support that ensures the school establishes and maintains high quality learning facilities.
* Take a lead role supporting multiple remote sites personally, working solo.
* Connect-up and check hardware for normal operation.
* Set-up a suitable desktop environment for users of a standalone or networked PC.
* Install all software applications as required.
* Perform set-up and checking of networked PC’s.
* Perform maintenance task for user accounts.
* Use simple utilities to change information on the intranet.
* Provide a good level of technical expertise to all assigned customer networks,
* To use our ticket-based system to manage and resolve problems.
* To identify areas of Growth within the school from a Technical and Engineering front and escalate this to the account manager.
* Ability to effectively communicate (verbally and in writing) technical information to the client and commercial information to the account manager.
* To do complete our regular checks on our client systems.
Requirements
* Experience in a helpdesk or support environment.
* Microsoft Server Skills are desirable.
* Professional and polished communication skills.
* Experience in the education sector is desirable but not essential.
* Must have a clean and valid DBS disclosure.
* Keen desire to learn and expand on your existing knowledge/ skills.
Benefits and Opportunities
We can offer you:
* An environment that is underpinned by a passionate, people driven company. It is our mission to support and develop our staff.
* Exceptional career development and advancement opportunities including Microsoft/Apple training.
* Opportunities to gain experience in high level IT projects.
* The potential to progress to the senior levels of our management team.
* A remuneration scale that encourages and rewards progression and improvement.
* 25 Days Holiday (loyalty service holiday scheme).
* Sage Benefits.
If you are interested in this role and would like to find out more, we would love to hear from you.