Human Resources Advisor
Monday - Thursday: 8.00AM - 5.00PM & Friday: 8.00AM - 4.00PM
Annual Salary of up to  £32,000 DOE
What’s in it for me?
People Solutions are delighted to be working with our client, a leading national fashion business with headquarters based in Birmingham.
We are recruiting for a Customer Service Manager to manage the day-to-day requirements of store customers, e-commerce clients and internal teams.
What are the benefits?
The benefits for this position include:
• Competitive Salary based on experience.
• 22 days holiday plus bank holidays increased following 2 years’ service.
• Purchased holiday scheme following 2 full years’ service.
• Employee discount up to 50%
• Health cash plan available.
• Workplace pension.
Day to Day Duties

• Leading, managing and motivating a team of telephone-based Customer Service Advisors.
• Support with the recruitment of the customer service team.
• Write and deliver customer service training to the team.
• Develop, write and implement the customer service procedures including SLAs and KPIs.
• Deal with customer complaints, queries and escalations.
• Development and coaching of the team, including performance management when required.
• Manage staff rotas ensuring that the department is adequately manned.
• Offer support to customers via telephone, email and social media channels.
Essential Skills

• Previous experience as a Customer Service Supervisor or Manager within a similar environment.
• Confident, with the ability to work under pressure.
• Able to meet deadlines.
Desirable Experience

• Sound business knowledge.
• Excellent communication skills.
• Experience using Fresh Desk
• Experience using Digital Genius
What training is provided?
Full training will be provided ’on the job starting’ on day one and ongoing.
Contact
Apply today by clicking below