At Dreams, we know your bed is the best place in the whole world. But for the hours between precious sleep, we’d like to make work a special place to be too. We’re the UK’s most loved bed retailer, so it’s important our people feel the love as well. There’s over 250 of us at our affectionally named ’Bedquarters’ in High Wycombe, Buckinghamshire, where every dreamer makes a difference.

We’re super passionate about our people-first culture, which means we like to keep things simple and celebrate every success, big or small! From a payday treats trolley to charity fundraisers and all-staff lunches, we know we do it best when we do it together.

And together we’ve been making bedtimes better since 1985, with no signs of hitting the snooze button. We’re owned by the world’s largest bedding provider, Tempur Sealy, and have our very own Bed Factory right here in the UK. You’ll even get a guided tour when you join - that’s part of our mission to get you fully bed-ucated during your induction.

With 208 stores nationwide, 6 central warehouses and 12 delivery centres, we sell 14,000 mattresses, bases and headboards every single week. Now that’s a lot of Zzzs.

So if you’re bonkers about bed, silly for siestas and keen on your kip, we think Dreams could be the perfect place for you.

Dreams. Love your job.

We’re looking for a new Head of IT Service Delivery to join our Technology team based in Loudwater, Buckinghamshire. In this role, you will perform a pivotal role in ensuring the efficient delivery of the Technology ’run’ function and IT services for Dreams on a day to day basis. By leading our top-class technology service delivery teams, you will oversee the delivery of best-in-class services and be a champion of the Dreams culture.

Ready to skip the snooze button and get stuck in? Here’s a taste of what you’ll be doing day-to-day...

oChange Advisory Board (CAB): Prepare and facilitate monthly CAB meetings to prioritise IT work with key business stakeholders.
oProject Management: Actively manage, plan, prioritise, and follow up on project work and change requests, aligning efforts with business priorities.
oService Desk Operations: Lead a team to manage and monitor all elements of Service Desk operations, ensuring availability and stability.
oProcurement and Standards: Manage hardware, software, and support services procurement, while adhering to group IT policies and security standards.
oSubject Matter Expertise (SME): Provide support and advice to Service Desk operations.
oEscalation Point: Act as the first escalation point for support calls and service requests.
oService Quality Improvement: Implement service improvement initiatives to enhance customer satisfaction.
oIncident Management: Handle critical incidents and user communications.
oIT Asset Management: Oversee IT assets and contracts.

This is the type of person we’re dreaming of:

oEducation: A relevant degree (e.g.,in Computer Science, Business, or Information Technology).
oCertifications: Preferred certifications include ITIL,ITSM, PMP, MCSE, and others.
oSkills: Familiarity with ITIL disciplines, emerging technology trends, and industry best practices. Cloud enablement
oExperience: Prior experience in incident management and handling unplanned outages. Cloud technologies, Microsoft Azure desired.

In your dream role, you’ll also receive:

- Bonus: Our discretionary annual bonus scheme recognises the hard work and dedication of our superstar dreamers.
- Discounts: Amazing staff discount on Dreams products, plus hundreds of brands including restaurants, holidays, and shopping.
- Buy-in schemes: You’ll have the opportunity to buy extra holiday, private healthcare, or savings and loans.
- Parking: We know it goes without saying, but our free onsite parking gives you peace of mind when you travel.
- Wellbeing: We partner with the Retail Trust to offer a 24-hour helpline with a variety of support services, as well as hosting an on-site gym and out of hours GP service.
- Hybrid working: Whether you’re an early bird or night owl, we trust you to work your hours responsibly to suit you!