We have an exciting opportunity for a Sales Administrator to join our well-established client in Reigate.
MFK Recruitment has successfully recruited 36 individuals for this well-established company in the past 5 years, 27 are still with the company too! Extremely ambitious company and they’re very interested in having individuals join their team, who are keen to progress and succeed.
About the role:
Working as part of a specialist, hardworking and enthusiastic team, the role is desk-based and involves taking responsibility for managing the team’s order pipeline within your specialist area. You will monitor and action all orders from inception to when the order is complete and ready to bill. This involves placing simple orders with suppliers but also managing more complex orders that are delivered by other parts of the group.
You will be expected to maintain an elevated level of customer care whilst supporting customers and the Group with their hardware, software, network and telephone equipment orders.
Sales Administrator- Main responsibilities:
* To take full responsibility for ensuring all orders are processed in line with company policy
* Responsible for monitoring and progressing all new orders through to billing via PSA system
* Ensuring all orders have the correct information before converting to a ticket or project
* Ensuring all purchasing is completed following the group purchase order process
* Maintaining contract data within the PSA for all customers across the group
* Liaise with Account Managers if additional information/equipment required
* To manage ’simple orders via our approved suppliers ensuring timely delivery and billing
* For Project based orders, ensuring the order is converted and passed to the correct Project Manager
* Monitoring projects and ensuring the order is closed for billing once the project is completed
* Adding/updating the Agreement information in PSA so this information is accurate
* Deliver an exceptional customer experience.
* Assist with onboarding of new acquisitions to ensure they operate to agreed standards and processes
Sales Administrator- Key Role-Specific Tasks:
* Sale to Cash - Managing Sales Order Processing
* Delivery Forecast - Ensure CRM is completed accurately for monthly forecast reports
* Order Validation - Accept or Reject orders in line with Company policy
* Stakeholder Updates - Develop relationships with the Account Management and Delivery teams
* Supplier Relationships - Develop relationships with key suppliers
* Process Adherence - Follow all processes and procedures that are put in place which may change from time to time.
* System Updates - Always keep systems up to date and accurate
Sales Administrator- Qualifications, Experience & Personal Attributes:
* Competent in use of Microsoft / Office 365
* Experience of working in a fast-paced environment
* Highly numerate with an analytical approach
* Self-motivated and ambitious, ’can do’ mindset, determined approach.
* Committed to personal improvement, enjoys learning and mentoring support.
* Strong interpersonal communication skills (written & verbal) and enjoys collaborative working, able to gain support and cooperation from colleagues.
* Flexible, ready to get involved and do what is needed to make it happen.