The role of Backdock Operative in Harvey Norman is to work with management and staff, with the aim of providing the best possible service to our customers and stores. A successful Backdock Operative has excellent product knowledge, provides outstanding customer service, helps create a great experience for the customer, and is above all else enthusiastic in helping the team perform to the highest standards. This role is crucial for making Harvey Norman a great place to shop.
YOUR JOB - your tasks will include:
* Responsible for operating and maintaining a clean and tidy backdock while keeping a safe and secure working environment.
* Provide the highest level of standards of customer service and act in a professional manner at all times.
* Ensure all deliveries are checked so that no substandard or incorrect goods are delivered to customers.
* Ensure that Goods Receiving and Dispatching procedures are followed at all times.
* Protect and secure Harvey Norman stock.
* Understand your department’s action plans and support the goals and targets set out by your manager.
* Ensure all Health & Safety policies are adhered to in the warehouse.
* Other ad hoc duties as required to fulfil the Backdock Operative role.
YOUR PROFILE - your knowledge, skills and experience include:

* GCSEs or equivalent is required.
* Forklift Training preferred.
* Experience working in a customer focused, fast pace, multidimensional industry.
* Preferably have 1-3 year’s warehousing, construction or retailing industry experience.
* Picker certification advantageous but not essential.
* Knowledge of Microsoft Applications: Word, Outlook, Excel.
* Customer Oriented.
* Strong Communicator/Good Listener.
* Numerical & Logical Ability.
* Hardworking, Conscientious, & Self Motivated.
* Adaptable to Change & Flexibility.
* Team & Collaborative Working.
WHY PEOPLE JOIN US:
* We’re Dynamic and growing!
* Fun, high energy work environment.
* Culture of developing and promoting from within the company.
* Our entrepreneurial spirit.
BENEFITS
* 28 days annual leave (pro rata) plus the opportunity to buy annual leave.
* Ongoing training and development opportunities.
* Generous staff discounts.
* Birthday Day off (1 year service applies).
* Long service award.
Additional Information:
* This is a full-time fixed term contract.
* You may be required to work in other departments/warehouses/stores as necessary.
* We need employees to be flexible about when they work, covering store opening hours, including days, evenings, weekends and public holidays.
* Please note that this role will require a significant amount of manual handling.