Our client runs some of the UK’s finest hotels with spa and health club facilities. They are currently looking to recruit a Assistant Spa Treatments Manager for their site in Tetbury.
The Role:
* Personally deliver spa treatments to guests and set a high standard for the team, ensuring every guest leaves feeling rejuvenated and satisfied
* Pro-actively recommend our guests homecare and work towards retail targets
* Responsible for overseeing the days operation of the Treatment department, conduct morning briefings, manage daily absences, maximise availability and treatment revenue potential, team well-being, dealing with any staff or client complaints and ensure a smooth journey for the team and guests.
* Support our Treatment Manager to lead, motivate, and inspire a team of skilled spa beauty therapists to deliver excellence in service and uphold the highest standards of treatments
* Conduct biannual appraisals alongside our Treatment Manager and ensure team development and welfare
* Conduct training sessions to enhance the skills and knowledge of the team, ensuring they stay updated with the latest trends and techniques in the industry. We love developing our treatment menu so encourage innovations in treatment protocols and stay ahead of industry trends
* Assist in delivering fortnightly onsite training to support external college attendance. Throughout the duration of the apprenticeship the training will include both college curriculum as well as product house training to ensure all apprentices qualify to an extremely high standard
* Manage and oversee control processes to maintain optimal levels of stock , ensuring seamless operations and timely replenishment. Monthly stock takes, stock ordering, input of invoices and ensuring GPs are achieved
* Organise and lead daily briefings to communicate important updates, review performance, and motivate the team to achieve their best
* Work towards achieving treatment revenue targets by implementing effective strategies and maximising sales opportunities while delivering exceptional guest experiences. Keen focus on retail targets, product knowledge training and refreshers delivered the team and lead by example by achieving personal retail targets
Skills Required:
* Proven experience as a Spa Beauty Therapist with a strong passion for the beauty and wellness industry
* Leadership experience - preferred
* Ability to inspire and mentor a team towards achieving common goals
* Excellent communication and interpersonal skills to build strong relationships with team members and guests
* Strong organisational skills
* Attention to detail for effective stock control and operational management
* Flexibility to work on weekends and adapt to a fast-paced spa environment
* Qualified to NVQ level 3 Beauty or equivalent
* Own transport - Essential
The Package:
Use of Gym & pool facilities before and after your shift
Air- conditioned treatment rooms
Meals provided on duty
A share of Gratuities
Retail commission structure
Free on-site parking
25% off retail products
30% off treatments
Opportunities for professional growth and development
Rewards and benefits platform
Online fitness and wellbeing platform
Pension Scheme
Take home goods
Enhanced Maternity & Paternity pay & Adoption pay
Cycle to work scheme