This role as a Customer Service Advisor is integral in ensuring customer satisfaction and smooth operations in the industrial/manufacturing sector. The ideal candidate will be skilled in managing customer queries, coordinating with internal departments, and maintaining high service standards.. Client Details. Our client is a well-established company, boasting a workforce of over 1000 dedicated professionals. Based in Burgess Hill, they pride themselves on their commitment to innovation and customer satisfaction.. Description. * Handle customer queries promptly and effectively. * Maintain strong relationships with customers by providing excellent customer service. * Collaborate with internal departments to ensure customer requests are met. * Utilise customer feedback to identify areas of improvement. * Maintain a deep knowledge of company products and services. * Ensure compliance with company standards and industry regulations. Profile. A successful Customer Service Advisor should have:. * Proven experience in a customer service role. * Excellent communication and interpersonal skills. * Ability to handle difficult situations with professionalism. * Knowledge of customer service software and tools. * A commitment to maintaining high service standards. Job Offer. * A competitive salary range of £20,700 - £25,300 per annum. * The opportunity to work in a fast-paced, innovative environment. * Comprehensive benefits package. * Access to industry-leading training and development programs. * A positive and inclusive company culture