Service Delivery Analyst

* 549751
* Closing at: Jul 18 2024 at 23:55 BST
SSE has big ambitions to be a leading energy company in a low carbon world. Following our commitment to invest £20.5 billion in low carbon projects to 2027, we have significant growth plans and are well on our way to achieving our ambition to build a world that’s more sustainable and inclusive for you, your family, the community you live in and for generations to come.
Join us on our journey to net zero and help us power change.
About the Role

Base Location: Havant, Perth, Reading or Cardiff
Salary: £44,195 - £50,611 and a range of benefits to support your finances, wellbeing and family.
Working Pattern: Permanent | Full Time | Flexible First options available
This is a demanding yet rewarding role within SSE’s Energy Customer Solutions IT team. Our ECS Business provides access to green energy solutions with a focus on sustainability, with a growing suite of energy products and distributed energy solutions to support customers on the journey to net zero.  You will join the team during a transformational period as we continue our journey to more Agile ways of working. The IT Service Management function is fundamental to enable consistent and reliable operational IT service to our customers, underpinned by a continual service improvement cycle to ensure we deliver the best value IT service. 
This role will support that function for our Business Energy GC business.
Key responsibilities for this role will include:
As an IT Service Delivery Analyst, you will report to the IT Service Delivery Manager and assume the following core responsibilities:
- Perform in-depth analysis of operational IT Services to measure health and opportunities for improvement.
- Prepare IT Service reports and communications towards strategic and operational stakeholders to articulate the health and impact of IT Services.
- Help manage and co-ordinate operational escalations (incidents, requests) through to their conclusion.
- Provide input to and help co-ordinate continual service improvement initiatives that can demonstrate value.
- Develop and enhance stakeholder relationships by acting upon customer feedback and supporting the transformation of the IT Service Management function through the adoption of agile ways of working.
What do I need?
- We are looking for positive and enthusiastic people to join a growing team.?To be successful in this role, you will need:
- Experience from a similar service delivery management/support role in supporting business critical systems in medium/large organisations.
- Excellent time management skills as well as communication skills, both written and verbal.
- Ability to take ownership of escalations, problems, and requests as well as the ability to work in a pressurised environment.
- Knowledge of identifying and implementing service improvements.
- Experience across a broad range of IT services and disciplines coupled with a good knowledge of ITSM and standards is also required.
- Good understanding and knowledge of Service Now toolset and Powerbi is advantageous.
About our Business

SSE IT underpins the technology needs of all the different businesses that make up the SSE group. From emerging technologies to data and analytics to cyber security - we power SSE’s growth and enable it to generate value, while keeping it secure. As a trusted business partner that helps SSE lead in a low carbon world, we are proud of our service. Working for SSE IT is all about equipping SSE for now and the future.
What’s in it for you?

We offer an excellent package with 34 days annual leave entitlement. Enhanced maternity/paternity leave, discounted healthcare, salary sacrifice car leasing and much more, view our full benefits package on our careers site.

As an equal opportunity employer we encourage diversity and are committed to creating an inclusive environment for all employees. We encourage applicants from all protected characteristics and commit to providing any reasonable adjustments you need during the application, assessment and upon joining SSE. Search for ’Inclusion & Diversity at SSE’ to find out more.
Further actions

All applications should be made online, and I’ll be back in touch after the vacancy closing date to let you know the outcome.
If you would like to discuss any working flexibly requirements or adjustments you may require throughout the recruitment and selection process, please contact / .
Before commencing your role with SSE, you’ll need to complete our pre-employment screening process. This will consist of a criminality and credit check.
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