Searching for your next adventure? Looking to join a growing company with great prospects?
Come and join one of the UK’s largest outdoor retailers, Outdoor & Cycle Concepts, as our Customer Care Supervisor. As part of the Outdoor and Cycle Concepts Group, Cotswold Outdoor collaborates with Runners Need and Snow + Rock to support outdoor enthusiasts by providing excellent customer service and top-tier products, all while promoting sustainability.
How You’ll Make an Impact:
* Manage the day-to-day workload of the Customer Care department.
* Drive the team to exceed targets.
* Identify and log continuous improvement opportunities.
* Engage with the team to create a positive department atmosphere.
* Maintain awareness of department activities and performance.
* Report on daily performance and track issues hourly.
You’ll Fit Right In If You Have:
* Proven customer service experience.
* Leadership experience in a similar environment.
* Excellent communication skills.
* High attention to detail.
* Problem-solving abilities.
What’s in It for You?
* Base salary of £27,800 per annum.
* Bonus of up to £1,500 per annum.
* 40-60% discount on our products.
* 33 days holiday (including bank holidays).
* Company pension scheme.
* Access to Perkbox for year-round savings on various expenses.
Apply Today and Join the Adventure!