Position: Administrator (Office and Retail)
Contract: Permanent
Salary: £33,000 - £35,000 per annum
Location: City of London
Hours: Full time
*Please note that this position is fully office based

This role is split across two core facets of the business, with a predominant focus on office administrative support and a secondary focus on retail admin support. You will excel in various administrative tasks that contribute to the seamless functioning of both the office, and the retail store.

You would possess strong administration skills for this varied role. You must also possess good customer relations and communication skills; it is also important to be able to work within a team as well as independently.

Main Duties:

- Answering the telephone and directing calls as appropriate
- Dealing with queries on the phone and by email
- Using docusign for various tasks including customer and staff contracts
- Invoicing using accounting software (Quickbooks/Xero)
- CRM database management (Hubspot)
- Greeting visitors at reception
- Operating and updating the database
- Own diary Management
- Working closely with Co-Founders, the Office Manager, the Retail Manager and the
Buying and Partnerships Manager
- Maintain the office and retail filing system
- Ordering office and retail supplies when needed
- Managing diaries, scheduling meetings, and booking rooms
- Updating the CRM system
- Assisting with retail stock management
- Event planning
- Arranging post and deliveries to both the office and retail store
- Dealing with retail customer calls regarding updates to their orders
- Supporting the onboarding of new clients

Required Skills:

- Unparalleled organisational skills and proven administrative experience (5 years +)
- High-level operator when it comes to all administrative responsibilities
- The ability to efficiently switch hats to cater between the three pillars of the business: Retail, Ecommerce, Office
- Understanding of Microsoft Office
- Strong Communication Skills
- A great understanding of what an exceptional customer experience looks like
- Ability to manage multiple tasks
- Demonstrated ability to read, write, and speak English to an exceptional standard
- Adobe experience (Acrobat essential, creative suite advantageous)
- Excellent interpersonal skills
- Punctual with strong attendance history
- High level of accuracy and attention to detail
- Takes initiative
- Problem- solving skills
- Hubspot knowledge preferential

If this role is of interest to you please do not hesitate to apply for immediate consideration.

*Please note: Due to the high volume of responses received for this role we will not be able to contact all applicants directly. If you have not heard from us in four weeks please consider your application unsuccessful.

Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.