Service Manager
other jobs rthirteen RECRUITMENT
Added before 74 Days
- England,North West,Greater Manchester,Bury
- full-time
- £40,000 per annum, OTE
Job Description:
R13 are currently recruiting for an experienced Service Manager to join an established and hugely successful Norwich based, multi franchise motor dealership. This role is at the forefront of all thing’s customer service, focused on optimising workflow, managing service and ensure everything runs smoothly to ensure optimal customer satisfaction.
This is a full-time, permanent position working 5 days per week, weekend working will be required on a rota basis. The offered salary for this role is £40,000 basic with uncapped earning potential (OTE £50k).
The company
This business has been looking after their customers for almost 100 years, developing a reputation for providing a fantastic, highly knowledgeable service. Not only that but their business has seen fantastic success, growing to become a market leader. They are passionate about the employee journey, asking themselves what they can do to inspire and support their team.
Benefits
22 days annual leave plus bank holidays (increasing with service), company car, employee discounts, yearly personal training budget, life insurance, longevity awards, referral scheme and more!
The day to day
* Managing a team, leading, coaching and inspiring others to ensure a collaborative and high-performance environment.
* Developing & maintaining strong customer relationships.
* Investigating customer complaints, ensuring these are dealt with in a timely manner.
* Streamlining processes to ensure a smooth customer journey, with a focus on efficiency, cost control & quality standards.
* Carrying out weekly reviews including financial forecasts, rebates and bonus earnings.
* Maintaining up to date knowledge of manufacturer programs and requirements.
* Analysing data to drive operational decision making.
You will have/be
* Previous experience in a similar role.
* Excellent customer service skills with strong communication & listening skills.
* Strong leadership skills, with ability to motivate and inspire employees.
* A strategic thinker, able to effectively prioritise and adjust plans based on trends/customer behaviour.
* Confident CRM user, able to manipulate reports & data.
* Adaptable, able to take on new challenges.
* Full UK Driving license is essential.
How to apply
To hear more details about this fantastic opportunity please email your CV to Rosie Branford- Senior Recruitment Relationship Partnerat rthirteen recruitment. If you don’t hear from us within 5 working days upon initial submittal of your CV, please assume you have been unsuccessful.
This is a full-time, permanent position working 5 days per week, weekend working will be required on a rota basis. The offered salary for this role is £40,000 basic with uncapped earning potential (OTE £50k).
The company
This business has been looking after their customers for almost 100 years, developing a reputation for providing a fantastic, highly knowledgeable service. Not only that but their business has seen fantastic success, growing to become a market leader. They are passionate about the employee journey, asking themselves what they can do to inspire and support their team.
Benefits
22 days annual leave plus bank holidays (increasing with service), company car, employee discounts, yearly personal training budget, life insurance, longevity awards, referral scheme and more!
The day to day
* Managing a team, leading, coaching and inspiring others to ensure a collaborative and high-performance environment.
* Developing & maintaining strong customer relationships.
* Investigating customer complaints, ensuring these are dealt with in a timely manner.
* Streamlining processes to ensure a smooth customer journey, with a focus on efficiency, cost control & quality standards.
* Carrying out weekly reviews including financial forecasts, rebates and bonus earnings.
* Maintaining up to date knowledge of manufacturer programs and requirements.
* Analysing data to drive operational decision making.
You will have/be
* Previous experience in a similar role.
* Excellent customer service skills with strong communication & listening skills.
* Strong leadership skills, with ability to motivate and inspire employees.
* A strategic thinker, able to effectively prioritise and adjust plans based on trends/customer behaviour.
* Confident CRM user, able to manipulate reports & data.
* Adaptable, able to take on new challenges.
* Full UK Driving license is essential.
How to apply
To hear more details about this fantastic opportunity please email your CV to Rosie Branford- Senior Recruitment Relationship Partnerat rthirteen recruitment. If you don’t hear from us within 5 working days upon initial submittal of your CV, please assume you have been unsuccessful.
Job number 1419694
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Company Details:
rthirteen RECRUITMENT
You?ve found rthirteen, commercial recruitment specialists. We recruit for vacancies throughout the commercial arena, from entry to director level, on...