Welcome Host
5* Luxury Wellness & Spa

My client specialises in the management of luxury spas and private wellness clubs within the residential sector is looking for a Welcome Host.
  
From our luxury, prime and super prime developments across Central London, we offer next-level experiences that residents and their guests want to repeat.  
    
To achieve this, the culture is built on a foundation of recruiting world-class talent and helping them reach their potential whether it’s in hospitality, leisure, consultancy, or events.  
  
The business creates environments where every team member has the opportunity to nurture their talent, discover new strengths, and shine brighter.
  
As the full-time Welcome Host at the flagship residential development in Nine Elms, you will be responsible for:  
* Providing exceptional service to residents, addressing their needs efficiently.
* Managing bookings and reservations for exclusive facilities.
* Ensuring security and safety for all occupants.
* Coordinating amenities and collaborating with other teams for seamless operations.
* Delivering top-notch customer service and maintaining a polished appearance.
* Communicating effectively and maintaining cleanliness standards.
* Reporting any issues promptly and maintaining confidentiality.
* Taking action in emergencies and adhering to schedules.
* Being flexible and accommodating to meet residents’ needs.
* Facilitating smooth booking processes and encouraging residents to enjoy the amenities responsibly. 
About you
  
To shine as a ambassador, you will have:  
* An excellent eye for detail - you pick up on the little things that make a big difference.
* A desire for service excellence and going above and beyond to exceed expectations
* Outstanding communication skills - polite and positive, professional and personable
* A passion for surprising and delighting and reassuring and respecting all residents
* A confident, and welcoming demeanour and a proactive approach to problem-solving
* Documented evidence of eligibility to live and work in the UK, without restrictions
We are currently offering a full-time position - 40 hours per week. You must be able to work a shift pattern of 4 days on, 4 days off from 10:00-2100 including, over both weekdays and weekends.

Your experience will include:
  
Working within a luxury setting providing outstanding service and care to customers
* Ability to multitask.
* Thinking innovatively to maximise the residents experience
  
This is an exciting opportunity for you to join the business as a team member, make your mark, and transform your career within a residential sector
  
Thanks to the exceptional training pathway and expanding development portfolio, the potential for career growth is as limitless as your ambition.  
  
As well as a competitive salary of £29,000 per year, your package will include 28 days’ holiday, full staff uniform, and a professional and dynamic environment to inspire you to shine.  
  
If this role is of interest please apply.
Together, let’s shape the future of luxury wellbeing/service excellence.