We are currently recruiting for a Helpdesk Technician to join a managed service provider based in Sheffield. This role focuses on providing first-line technical support to clients, ensuring efficient resolution of issues and excellent customer service.
Helpdesk Technician (1st Line Support)
Sheffield/Onsite
£25,000 - £27,000
Main Duties:
* Act as the initial point of contact for technical support queries via phone, email, or ticketing system.
* Diagnose and resolve technical issues, escalating more complex problems to senior technicians when necessary.
* Provide assistance with software installations, upgrades, and configurations.
* Maintain accurate records of all support activities and interactions using the ticketing system.
* Ensure timely resolution of service requests to meet service level agreements (SLAs).
* Assist with user account management and password resets.
* Contribute to the development and improvement of technical documentation and knowledge base articles.
Tech Stack:
* Microsoft Windows Operating Systems
* Office 365
* Basic network troubleshooting (DNS, DHCP)
* Remote desktop support tools
Benefits:
* Competitive salary ranging from £25,000 to £27,000 annually
* 28 days holiday plus bank holidays
* Company pension scheme
* Health and wellness benefits
* Training and career development opportunities
* Dynamic and supportive work environment focused on teamwork and growth
If you are passionate about IT support and customer service, and you thrive in a fast-paced environment, apply now with your CV. For more details or to discuss this opportunity further, please contact me at 0113. 526. 5219. or via email at Darcey. obyrne @i n technology group . com.
In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.