Job Title: IT Account Manager
Location: Birmingham
Salary: Up to £40,000
Are you an experienced IT Account Manager looking for a new challenge? We are recruiting on behalf of a leading Managed Service Provider (MSP) based in Birmingham, and we want you to be a part of their dynamic team!
About the Role:
As an IT Account Manager, you will be responsible for managing and developing relationships with key clients, ensuring their IT needs are met with top-notch solutions. You will act as the main point of contact, providing exceptional service and support, while identifying opportunities to enhance client satisfaction and drive business growth.
Key Responsibilities:
* Manage and nurture relationships with existing clients, acting as their primary point of contact for all IT-related needs.
* Understand clients’ business objectives and align IT strategies to meet these goals.
* Identify opportunities for account growth and work closely with sales and technical teams to deliver tailored solutions.
* Coordinate and oversee the delivery of IT services, ensuring client satisfaction and service excellence.
* Conduct regular review meetings with clients to assess performance and address any issues or concerns.
* Maintain up-to-date knowledge of industry trends and advancements to provide clients with informed advice and recommendations.
What We’re Looking For:
* Proven experience as an IT Account Manager or in a similar client-facing role within an MSP or IT services environment.
* Strong understanding of IT services and solutions, including cloud computing, cybersecurity, networking, and managed services.
* Excellent communication and interpersonal skills, with the ability to build and maintain strong client relationships.
* Strong problem-solving skills and the ability to think strategically to address clients’ IT needs.
* Ability to manage multiple client accounts and projects simultaneously.
* A proactive and results-driven mindset, with a focus on delivering exceptional customer service.
What’s On Offer:
* Competitive salary up to £40,000 per annum.
* Opportunity to work with a forward-thinking MSP with a strong reputation in the industry.
* Collaborative and supportive team environment.
* Career development and progression opportunities.
* Comprehensive benefits package.
If you’re a dedicated IT Account Manager looking to take the next step in your career with a leading MSP, we want to hear from you! Apply now to join a team that values innovation, excellence, and client satisfaction.