ABOUT THE JOB:
Harvey Norman is seeking to recruit Online Order Assistants in order to meet the continuing growth of our brand in store and online. The purpose of the Online Order Assistant role at Harvey Norman is to support our store network with the management of online orders, ensuring their smooth and efficient process while fulfilling the needs of our customers. A successful online order assistant will have excellent organizational skills, they will pay close attention to detail, can provide outstanding customer service, and create an unforgettable shopping experience for our customers each and every time. This role is crucial to making Harvey Norman a great place to shop.
If you are somebody who has a real flair for customer service, you have a friendly and professional manner with a fun and bubbly personality then we want to hear from you!
We offer a positive, optimistic and fun place to work where colleagues become friends, great people and great teams are recognised and milestones are celebrated.
YOUR JOB - your tasks will include:
* Processing all online orders received by the store.
* Responding to customer queries relating to online purchases.
* The picking, packing and preparation of goods for dispatch/delivery.
* Ensuring effective delivery of all goods by packing goods to the highest standard.
* Liaising with delivery contractors to ensure that they meet the companies’ requirements for a speedy, efficient and professional delivery service.
* Offering our customers the highest level of customer service in keeping with Harvey Norman standards.
* Being passionate and knowledgeable about the online customer experience or "journey" and seeking out ways to improve it.
* Actively assisting customers who avail of our ’click and collect’ service in store.
* Assisting with any other duties as required by your Team Leader/ Manager.
* Ensuring your areas of responsibility are clean, vibrant, tidy, and customer friendly.
* Ensure company standards of performance are followed at all times.
YOUR PROFILE - your knowledge, skills and experience include:
* Experience & Qualifications - GCSE’s or equivalent is required. Experience managing systems and organizing delivering including picking and packing is preferred. Preferably have 1-3 years hospitality or tourism service or face to face retailing experience.
* Strong Admin Experience
* Motivated & Target Driven
* Strong Communicator / Good Listener
* Passionate about online business
* Energetic, Self motivated & persistent
* Positive attitude and outlook
WHY PEOPLE JOIN US:
* We’re dynamic and growing!
* Fun, high energy work environment.
* Culture of developing and promoting from within the company.
* Our entrepreneurial spirit.
BENEFITS
* 28 days annual leave (pro rata) plus the opportunity to buy annual leave.
* Ongoing training and development opportunities.
* Generous staff discounts.
* Birthday Day off (1 year service applies).
* Long service award.
Additional Information: For this role you must be flexible about when you work, covering store opening hours, including evenings, weekends and public holidays.