Neighbourhood Officer
other jobs Careers In Group
Added before 73 Days
- England,East of England,Norfolk,Norwich
- full-time
- Competitive salary
Job Description:
Neighbourhood Officer
£34,500 per annum
Long Stratton, Norwich, Norfolk
Permanent,Full Time
We have an opportunity for a Neighbourhood Officer to join Saffron to work as part of a customer focused, collaborative team responsible for the management of the Saffrons estates, including investigating breaches of tenancy, ensuring that anti-social behaviour is addressed by working in collaboration with external partners, regularly monitoring the Trusts estates to ensure areas are safe, clean and well maintained.
Key responsibilities include:
* To investigate all complaints in respect of neighbour nuisance and anti-social behaviour and take steps to resolve these within the Trusts policies and procedures.
* To provide a high-level tenancy management service within a geographical area, including ensuring tenancy conditions are complied with.
* To attend court to represent the Trust and provide witness statements as required.
* Undertake regular Estate inspections to ensure that estates are managed to a high standard, engaging with the Community and leading on Community Improvement Grant projects.
* To work closely with agencies including Police, Early Help Hubs, Social Services, Mental Health Services, and to make referrals where necessary. To attend multi-agency meetings when required.
* To work effectively with all members of the Housing Operations Team to ensure that tenants and other customers receive a high-quality service. Continually look to improve the effectiveness and efficiency improve effectiveness and efficiency of processes and procedures.
Please see the full list of responsibilities on the Role Profile attached.
Our ideal candidate will have:
* Experience of working within Housing or a similar customer focused organisation.
* An understanding of the importance of confidentiality and data protection of business information.
* Possess excellent communication, negotiation and interpersonal skills, with the ability to liaise with various audiences both in writing and verbally.
* Excellent time management skills, including an ability to prioritise workload and meet targets.
* Able to work as part of a team and also able to work independently without the need of close supervision.
* Possess a high level of accuracy and attention to detail when recording information.
* Possess good IT skills to include use of Word, Excel, Outlook and Teams.
* Full, current, valid driving licence.
The Company
We are a housing association based in Norfolk providing quality homes and services to people across the county and in Suffolk.
We manage over 6,000 homes including affordable homes for those in housing need who cannot afford to rent or buy in the open market.
We offer specialist homes for older and vulnerable adults and are committed to providing new homes to help solve the housing crisis.
JBRP1_UKTJ
£34,500 per annum
Long Stratton, Norwich, Norfolk
Permanent,Full Time
We have an opportunity for a Neighbourhood Officer to join Saffron to work as part of a customer focused, collaborative team responsible for the management of the Saffrons estates, including investigating breaches of tenancy, ensuring that anti-social behaviour is addressed by working in collaboration with external partners, regularly monitoring the Trusts estates to ensure areas are safe, clean and well maintained.
Key responsibilities include:
* To investigate all complaints in respect of neighbour nuisance and anti-social behaviour and take steps to resolve these within the Trusts policies and procedures.
* To provide a high-level tenancy management service within a geographical area, including ensuring tenancy conditions are complied with.
* To attend court to represent the Trust and provide witness statements as required.
* Undertake regular Estate inspections to ensure that estates are managed to a high standard, engaging with the Community and leading on Community Improvement Grant projects.
* To work closely with agencies including Police, Early Help Hubs, Social Services, Mental Health Services, and to make referrals where necessary. To attend multi-agency meetings when required.
* To work effectively with all members of the Housing Operations Team to ensure that tenants and other customers receive a high-quality service. Continually look to improve the effectiveness and efficiency improve effectiveness and efficiency of processes and procedures.
Please see the full list of responsibilities on the Role Profile attached.
Our ideal candidate will have:
* Experience of working within Housing or a similar customer focused organisation.
* An understanding of the importance of confidentiality and data protection of business information.
* Possess excellent communication, negotiation and interpersonal skills, with the ability to liaise with various audiences both in writing and verbally.
* Excellent time management skills, including an ability to prioritise workload and meet targets.
* Able to work as part of a team and also able to work independently without the need of close supervision.
* Possess a high level of accuracy and attention to detail when recording information.
* Possess good IT skills to include use of Word, Excel, Outlook and Teams.
* Full, current, valid driving licence.
The Company
We are a housing association based in Norfolk providing quality homes and services to people across the county and in Suffolk.
We manage over 6,000 homes including affordable homes for those in housing need who cannot afford to rent or buy in the open market.
We offer specialist homes for older and vulnerable adults and are committed to providing new homes to help solve the housing crisis.
JBRP1_UKTJ
Job number 1439206