Premium Credit is the leading provider of insurance premium finance and a range of annually charged services, including tax, regulatory, and accountancy fees, sports season tickets, memberships, and school fees in the UK and Ireland. We are a multi-award winning business lending more than £4.5 billion to over 2.5 million customers through a network of almost three thousand partners - and growing.
Candidates should take the time to read all the elements of this job advert carefully Please make your application promptly.
We are a successful business with a Trustpilot rating of 4.5, a Net Promoter Score of +78, a Glassdoor rating of 4.4, and a Silver Sustainability medal. Please note, that you must have the right to work in the UK and reside in the UK from the start date of this role. We pride ourselves on offering an inclusive and supportive working environment with various opportunities for progression within our organisation, both within and outside our contact centre.
*The role*
As a Customer Service Advisor, you will deliver an exceptional customer experience focusing on first-time resolutions.
Working as a first point of contact for our valued partners and customers, you will also:
* Communicate effectively via telephone and email and deal courteously with enquiries or requests from our UK and Polish customers and partners
* Process customer/partner information in accordance with company processes and procedures
* Ensure that the customer is at the heart of every conversation
* Proactively work to mitigate any escalations
* ???Ensure that you comply with industry regulations in line with business requirements
* Keep up to date with all organisational changes in order to provide up-to-date information to customers
Experience in dealing with a high volume of calls in a targeted environment would be beneficial to your application. Experience in Financial Services would also be advantageous.
You will be provided with 2 weeks of comprehensive training by our L&D Team. Afterwards, you will be surrounded by friendly and supportive colleagues and a line manager who will help build your confidence as you progress.
This is an office-based role working in Tooting, SW17. Applicants *MUST* live within commutable distance of this location to be considered.
You will work 37.5 hours per week, 08:30 to 17:00, Monday to Friday… so you can have your weekends to yourself!
The start date for this role is Monday 11th March 2024. Please note you must be available for training from this date.
*Who are we looking for?*
If you’re an individual who thrives in a fast-paced, customer focused and scheduled environment, able to work collaboratively with others and are looking to make a difference, this is a brilliant opportunity to advance your career to the next level with a sector-leading company. At Premium Credit, you will be supported to develop and expand your skills, knowledge and experience.
We are looking for a Customer Service Advisor with:
* Fluency in English and Polish (both written and verbal)
* Experience in delivering excellent customer service (ideally within in a contact centre environment OR have relevant transferable skills)
* Good verbal and written communication skills
* The ability to work well in a fast-paced environment
* Confident IT skills, with the ability to get up to speed with systems quickly
* Lives within commutable distance of Tooting, London SW17
Experience in dealing with a high volume of calls in a targeted environment would be beneficial to your application. Experience in Financial Services would also be advantageous.
*Benefits and extra info*
* A workplace pension scheme
* Initial 8 weeks of remote working, then moving to being office-based in Tooting
* No weekend or Bank Holiday working
* Coaching and mentoring, continual support, and opportunities for internal progression
* 25 days annual leave (plus bank holidays), with options to purchase up to 5 days holiday per year
* Support and investment in your personal development
* 24/7 access to Employee Assistance Programme
*Premium Credit are an equal opportunities employer with a strong and passionate commitment to Diversity, Equality and Inclusion in the workplace. We welcome applications from all sections of the community and encourage people from all backgrounds to apply. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be. So, if the role appeals to you and you’re looking to join an industry-leading organisation, please apply using the button shown.*
*We are committed to providing reasonable adjustments or accommodations for applicants, so if you need assistance or support during the recruitment process, please let us know on your application form or by sending an email to: *
Job Type: Full-time
Pay: Up to £25,000.00 per year
Benefits:
* Company pension
* Employee discount
* Life insurance
* Profit sharing
Schedule:
* Monday to Friday
Application question(s):
* Ae you able to start training on Monday 11th March?
Experience:
* customer service rep/Callcentre: 1 year (required)
Language:
* Polish (required)
Ability to Commute:
* London, SW17 (required)
Work Location: In person
Expected start date: 04/03/2024