* Customer Experience Performance and Improvement Manager. * Driving process improvement across a dual site contact centre operation. * £70,000 plus benefits. * 2 days per week in Bradford. Client Details. Page Group are pleased to be supporting an esteemed client who is looking to appoint a Customer Experience Performance & Improvement Manager to their operation in Bradford. The role will join the SLT and support the Contact Centre function in making positive improvements across the board. Description. * Drive, Implement and Lead change across Customer Experience and Contact Centre Operations, with an aim to deliver the best outcomes for customers. * People management of a small team responsible in supporting the Performance & Improvement programme of work. * Create, implement and en-bed the CX strategy across the business, working with key stakeholders to bring them on the journey. * Build strong relationships across the SLT & Contact Centre function, helping deliver key strategic objectives. * Create, implement and review new processes that drive efficiency across the contact centre operation. * Create and present meaningful data and MI that can be used and interpreted to provide recommendations for positive change. * Work closely with key areas including Contact Centre Operations, Field Operations, Resource & Workforce Planning, Quality, L&D and various other departments. * Manage multiple programmes of work with various timescales, impacts and efficiency outputs. * Contribute to a consistent governance process for the delivery of initiatives within the CX portfolio. Profile. * Experience within a Contact Centre function. * Experience delivering performance and improvement programmes across a CS / Contact Centre function. * Analytically minded. * Ability to build strong working relationships. * Ability to prioritise varying workloads. Job Offer. This is an amazing opportunity to join a leading business in the role of CX Performance & Improvement Manager.. A permanent role, Monday to Friday - 37.5 hours per week. 2 days per week on site in Bradford.. Salary up to £70,000 plus benefits including 10% bonus, car allowance, private health and medical, life assurance, 25 days holiday plus bank, up to 10% pension