We are seeking a Contact Centre Manager to oversee a busy customer service department. The ideal candidate will effectively manage a team to ensure excellent customer service delivery and drive sales.. Client Details. This company is a well established reputable business, boasting a thriving contact centre of over 70 experts. Being a mainstay in the health and wellbeing industry, they pride themselves on their capacity to deliver quality products and services to their customers nationwide.. Description. * Oversee daily operations of the contact centre. * Develop and implement strategies to drive sales and improve customer service. * Manage and lead a customer service team to deliver excellent service. * Analyse performance data and metrics to identify trends and areas for improvement. * Participate in recruitment, training and development of staff. * Liaise with other departments to ensure overall customer satisfaction. * Address complex customer complaints and issues. * Maintain knowledge of industry trends and best practices. Profile. A successful Contact Centre Manager should have:. * Proven experience in a customer service management role, ideally in an omni channel contact centre. * Excellent leadership and team management skills. * Strong knowledge of performance evaluation metrics and principles. * Sound understanding of customer service software, databases, and CRM tools. * Proficient in MS Office and contact centre equipment/software. * Outstanding communication and interpersonal skills. * A degree in Business Administration or a relevant field. Job Offer. * A competitive salary ranging from £40,000 to £43,000 per year. * Free Car parking . * City Centre location . * The opportunity to lead and develop a dynamic customer service team. * A positive and inclusive work culture. * Located in Liverpool, a city rich with culture and history. We encourage all candidates who believe they possess the skills and experience necessary to excel as a Contact Centre Manager to apply.