Reception Services Supervisor - £38,000 - London - Monday to Friday (shift patterns)

An award-winning Corporate Hospitality provider is seeking a Reception Services Supervisor to join their team. As the primary point of contact for all team members working on Reception, you will play a pivotal role in supporting the Reception Services Management Team in fostering a culture of excellence. This culture aims to deliver world-class service to all clients.

As this role is highly visible, you will consistently act as a leader and ambassador. It is a hands-on position, involving support for all aspects of Reception Services. The ideal candidate will be open-minded, adaptable, and flexible, thriving in a dynamic and evolving business environment.

Responsibilities:

- Review team rotas to ensure adequate coverage at all sites, guaranteeing consistent service.
- Plan and organize resources to manage daily workloads effectively.
- Provide daily guidance and coaching to the Reception Services Team, ensuring five-star service aligns with company standards for all staff and visitors.
- Offer operational support to maintain service levels during peak periods.
- Delegate tasks to promote development, ownership, and responsibility within the team, fostering effective collaboration.
- Build highly trusted relationships with company staff and clients, engaging proactively, listening attentively, and acting promptly and consistently.
- Collaborate with other departments, to promote a unified approach, ensuring seamless service through innovative ideas and constructive feedback.
- Regularly review Reception Services policies and procedures to align with business needs and deliver five-star service.
- Effectively manage and resolve complaints with the Assistant Reception Services Manager, implementing action plans for future reference.

Requirements:

- Previous team lead experience either in corporate reception or 5 star hotel/hospitality
- Strong communication and organizational skills
- Immaculate appearance
- Strong IT skills


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