As a Customer Service Advisor, you will be responsible for providing exceptional service experiences to our clients. This role requires a confident communicator who is comfortable dealing with both internal and external stakeholders.
Client Details
This organisation is a well established insurance provider, with over 800 employees. Based in York, they have a strong commitment to offering high-quality service to their members across the nation.
Description
* Handle inbound calls and emails from members, providing excellent customer service.
* Resolve member queries, ensuring a timely and effective resolution.
* Maintain accurate member records in the customer database.
* Escalate complex issues to the relevant department.
* Work collaboratively with team members to achieve department goals.
* Follow all company policies and procedures.
* Support the implementation of new strategies to improve customer service.
Profile
A successful Customer Service Advisor should have:
* Excellent communication skills, both written and verbal.
* Strong problem-solving capabilities.
* Proficiency in using customer relationship management software.
* A team-oriented mindset and the ability to work well in a collaborative setting.
* The capacity to handle multiple tasks simultaneously.
* A high degree of professionalism and a strong commitment to customer satisfaction.
Job Offer
* Salary £23,400 per annum.
* Opportunities for professional development and growth.
* A supportive and friendly working environment.
* Generous holiday leave.
We encourage all interested candidates who meet the above criteria to apply for this exciting opportunity in York.