Customer Service Advisor

* 549932
* Closing at: Jul 28 2024 at 23:55 BST
About the role
Base Location: Belfast (Hybrid working pattern - currently 2 days per week in the office)
Salary: £24,500 + performance-related bonus + a range of other benefits to support your family, finances and wellbeing.
Working Pattern: Permanent | Full Time | Flexible First 
What is the Role?
At SSE Airtricity our customers and our employees are our priority and we’re currently recruiting for enthusiastic Customer Service Advisors in our gas business to join our growing team. Our contact centre is open from 08:30 – 18:00, Monday to Thursday and 08:30 – 16:30 on a Friday, so there’s no weekend work at all!
Our blended model of working at home and in the office, provides our colleagues with the flexibility and support they require to succeed in this role. When in the office, you’ll be in a vibrant working atmosphere and our modern offices are in a city centre location close to shops, restaurants, and a public transport hub.
Working in one of our Customer Service teams, in this role you will:
- Answer general enquiry calls from our customers who will have a diverse range of questions and needs.
- Follow communication procedures, guidelines and policies.

- Meet personal and customer service team targets and contact centre KPI’s.
- Be the voice of SSE Airtricity and an ambassador for our brand.
- Work on multiple systems at once in a fast-paced environment to deliver quality results.
What do I need?
To be considered for this role, we would love you to have:
- A passion for excellent customer service.
- Analytical and reconciliation skills.
- Effective communication skills, including written and verbal
- The ability to work towards set targets in a regulated environment.
- A confident, resilient and articulate nature.
- The ability to navigate multiple systems simultaneously.
About our Business
SSE is a multinational energy company listed on the FTSE 100, with a vision “to be a leading energy company in a net zero world”. We’re investing £24bn+ by the end of the decade to help deliver our Net Zero Acceleration Programme.
Part of SSE Plc, Energy Customer Solutions is the Customer facing division – providing energy and low carbon solutions to over 1.3million customers. We have a strong market position with great customer relationships and expert customer teams working in Belfast, Cardiff, Dublin, Perth, and Reading. ??Energy Customer Solutions is made up of 2 external brands; we operate under the brands SSE Airtricity (Ireland) & SSE Energy Solutions (GB).
SSE Airtricity is Ireland’s second largest and fastest growing energy provider, supplying around 800,000 domestic and commercial gas, electricity and home energy services customers in the Republic and Northern Ireland. Around 40% of the electricity SSE Airtricity supplies to its customers on an island basis is generated from renewable sources - the greenest energy supply of any provider on the island and over three times the average on an all-island basis.
We have ambitious targets to help our customers on their journey to Net Zero by increasing the accessibility of green energy solutions through the provision of customer-driven propositions and we’re a partner to customers and stakeholders as they seek ways to respond to the climate crisis.
Help us power change.
What’s in it for you?
An excellent package with 34 days holiday entitlement (including public holidays), enhanced maternity/paternity leave, discounted healthcare, salary sacrifice car leasing and much more, view our full benefits package on our careers site.
As an equal opportunity employer we encourage diversity and are committed to creating an inclusive environment for all employees. We actively encourage applicants from all protected characteristics and commit to providing any reasonable adjustments required during the application, assessment and upon joining SSE. Search for ’Inclusion & Diversity at SSE’ to find out more.
Next Steps
All applications should be submitted online, and suitable candidates will be asked to complete a quick online test which will allow them to demonstrate their ability to deliver great customer service.
If you would like to discuss any working differently requirements or adjustments you may require throughout the recruitment and selection process, please contact Andy on or . Unfortunately we cannot accommodate fully remote working for this role.
EXTERNAL: Before commencing employment with SSE, you’ll be required to fully complete our pre-employment screening process consisting of a basic criminal records and credit check.
INTERNAL: As a courtesy, please let your current line manager know you are applying.
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