Our Client:
Based in Letchworth Garden City, our client is a well known brand in Audio Electronics. The have an exciting opportunity to add someone to the Customer Service Team providing a product knowledge in a service desk/engineer capacity.
The Role:
* You will be operating as a key element providing technical support to both customers and our internal teams in the field
* You will be diagnosing and repairing our products to both module swap and component level
* You will be communicating with customers, and fellow colleagues via telephone and email
* Overseeing the returns database and ensuring that it is kept up to date
* Repairing field returns
* Analysing the root cause of failures and liaising with Quality and R&D
* Product specific training will be given
* Provide training and support to partners who service our products outside the UK
* Some travel may be required, possibly overseas
About You:
* Experience in component level electronic repair which includes surface mount assemblies
* Ability to use normal workshop tools and test equipment
* Someone who is comfortable working on mains powered equipment and understands how to do so safely
* Ability to read and understand circuit diagrams
* Ideally familiar with working on switch mode power supplies
* Ideally someone familiar with both analog and digital audio signal processing
* Experience with Class D amplifier technology would be an advantage
* IT literacy in Microsoft Word and Excel
* Someone who is hard working, punctual, self-disciplined and with a flexible outlook
* This is an office based role and you will need to be able to reliably get to the Letchworth office
* Full UK driving license desirable and permanent eligibility to work in the UK required