Trade Sales Assistant
Salary 26000
Hours:- Monday to Saturday 09.00-17.00 5 days a week (possible Sunday’s in the future 10:00 – 16:00)
Benefits: Auto Enrolment Company Pension, 23 days holiday, staff discount, uniform provided, My Staff Shop platform, free parking, cycle to work and Electric car schemes, Referral Program, sick pay after qualifying period.
The role of the TYrade Sales Assistant is to support the Branch Manager with the following tasks:
Sales Duties
* Deliver excellent customer service that exceeds all customer’s expectations
* Approaching customers and ensuring that they are dealt with efficiently, courteously and as promptly as possible.
* Dealing with customers’ orders and queries in a confident, efficient and professional manner
* Comprehensive product knowledge
* Wherever possible, identifying improvements to processes to enhance customer service, reduce costs, improve margin etc.
* Matching the needs of the customer to the best product available, remembering upselling and stock levels.
* Ensuring all deliveries are checked off accurately, promptly and that relevant paperwork is passed on efficiently and quickly.
* Resolving any customer issues/enquiries to a satisfactory conclusion.
* Create effective, up to-date displays in the showroom, ensuring that all products are clearly coded, priced and kept clean and well presented.
* Ensure specific customer requirements are processed efficiently, promptly and to meet delivery promise.
* Ensure all promises made to customers are realistic, achievable and are completed.
* Be prepared to deputise effectively in the absence of the Branch Manager or Assistant Manager.