Claims Technician – Casualty/Liability
* Location: Glasgow, Hybrid
* Job Type: Full-time
* Salary: £24,000 - £26,000
-
Experienced in Casualty/Liability?
We have an exciting opportunity with a leading Insurance company in Glasgow, who are looking for a Claims Technician to join the team.
This role is all about providing essential support to Casualty Adjusters and contributing to the efficient management of casualty claims.
-
What will you be doing?
* Administer new claims, including receiving instructions, issuing acknowledgments, setting up files, and conducting risk screening and triaging
* Assist Casualty Adjusters with investigation and validation enquiries
* Manage the lifecycle of files to support diary management and proactive claims handling from initiation to conclusion
* Oversee Adjuster caseloads during periods of leave
* Liaise with insured parties, insurers, brokers, and other stakeholders to ensure optimum customer service and act as a point of contact when necessary
* Aid in the production of technical reports for Adjusters, ensuring compliance with professional standards and internal guidelines within agreed timescales
* Ensure time reporting and billing align with internal standards and systems
* Develop and run management information for both clients and internal use, including performance measurement and data integrity reports
* Uphold company standards in relation to all technical and operational policies and procedures, including data protection and information security
* Provide account management support as required
* Handle incoming telephone calls and resolve queries
* Manage invoicing and other ad hoc tasks as needed
-
About you:
* Previous experience in an insurance or loss adjusting environment would be preferable
* Experience in a fast-paced office and/or administration environment
* Previous experience with some form of Casualty of Liability claims
* Good working knowledge of Word and Excel
* Strong relationship management skills
-
Benefits:
* Competitive salary
* Hybrid/remote working arrangement
* Opportunity to work with a dynamic and supportive team
* Professional development and career progression opportunities
-
Interested in finding out more? Click apply and we’d be happy to offer some more info.