Location


Hybrid < 1-2 days in the office/Support Centre on Hams Hall Distribution Park, Coleshill.



Why The Works?


We don’t just sell products. We inspire reading, learning, creativity and play.

You sell the paint that turns someone into an artist. You provide the book that unleashes an inner author. You supply the games that help bring families together. You give someone the puzzle book that reconnects someone with a late family member’s memory.

You never know who someone will become. So with your passion, and our products, you will help ignite the spark in helping people unleash their creativity, find new passions, hobbies, or rekindle fond memories.

The unseen possibilities are limitless, and it all starts with you.
Become a Maintenance Administrator 

We’re looking for an experienced administrator eager to embark on a new and exciting adventure with our property team here at The Works! If you’re ready to make a real impact and enjoy the journey, this is the perfect opportunity for you!
Your Mission

* Receive and action maintenance requests received from stores via Propman, telephone, and e-mail.
* Oversee and co-ordinate the carrying out of maintenance requests by obtaining quotes from contractors, placing orders, monitoring progress, and liaising with stores to ensure works have been carried out sufficiently.
* Administration duties including production of purchase orders, checking and authorising invoices, general correspondence.
* Organise routine waste collection services for all stores. Order ad-hoc waste facilities such as skips as and when required. Address collection of refuse and deal with complaints via Biffa Customer Services.
* Organise and manage all window cleaning for stores and deal with non-service complaints.
* Ensure cost efficiency by monitoring maintenance spend, providing weekly management reports and sourcing cost comparisons from various suppliers.
* Regularly review job status and work in progress reports, chase up contractors/suppliers accordingly and report to Senior Maintenance any ongoing issues.
* Monitor planned maintenance activities and work in tandem with Compliance Officer, arranging remedial maintenance works as required.
* Arrange all property related insurance works.
* Review processes and practices to ensure continuing improvement of services provided and delivery of core Business Strategies and Company Ethos.
* Ad hoc administrative support to Property team as required.
Skills/Behaviours That Will Set You Apart

* Minimum of twelve months experience in a property/maintenance environment essential
* Understanding of retail environments desirable but not required
* General Business Administration skills
* Competent in the use of MS Office including Excel.
* Basic knowledge of Fire Regulations 2005
* Competent in General Health & Safety Awareness
* Excellent organisational skills
* Accuracy and attention to detail required.
* Flexible, with the ability to multi-task
* Good interpersonal and communication skills
* Ability to work as part of the team and under own initiative.
* Willingness to learn and use in-house computer packages.
Our PERKS really are ’The Works’



* 25% Colleague Discount! - Plus, exclusive Double Discount days!
* MyWorks - Access exclusive online discounts across hundreds of retailers, holidays, utilities deals, tech and more!
* Holiday – 33 days including bank holidays.
* Holiday Purchase - Purchase an additional 5 days
* Can-Do Academy - Grow your skills and career with instant access to further training and development in areas that interest you.
* Wagestream - Claim early access to 50% of your wages as you earn them – for when ’life’ happens!
* Share Scheme - Unleash your inner Monopoly mogul and own a piece of The Works!
* 24/7 support for you and your family - Through our partnership with the Retail Trust who provide an Employee Assistance Programme and so much more!
* Healthcare Cash Plan – To support your everyday healthcare costs
* And loads more! – Long Service Awards, pension, life assurance, Cycle to Work and optional charity giving.
Our Purpose

To inspire reading. learning, creativity and play - making lives more fulfilled.
Our Values

We are Crafty | We are Caring | We are Can-do
We Listen. We Care


Each year, we run an anonymous colleague engagement survey. This is so important for us to hear your feedback and suggestions. We want to know what’s going great, and what needs a couple of tweaks to help make The Works the best place you’ve ever worked! You’ll have opportunity to help give us that direction.

Promoting Diversity, Inclusion, and Applying Reasonable Adjustments

At The Works, we are proud to have an inclusive culture where everyone truly feels able to be themselves. Our roles are open to all, including under-represented groups such as ethnic minorities, people with disabilities, carers & members of the LGBTQ+ community (including those who identify as lesbian, gay, bi, trans, non-binary, or use another term).
We are open to discussions around working hours and flexible working. And, where possible, we’ll try to support this. If you need reasonable adjustments to apply for this role, please contact and we’ll be happy to help!