The role of a Customer Service Advisor is pivotal in providing first-class service to a diverse customer base. This individual will be responsible for handling customer enquiries, resolving issues, and maintaining customer satisfaction.
Client Details
Our client is a major player, employing over 2000 people across various locations. With a significant presence in Eastbourne, they focus on providing high-quality services to their extensive clientele.
Description
Responsibilities for a Customer Service Advisor
* Respond to customer enquiries promptly and professionally
* Resolve customer complaints and issues to their satisfaction
* Maintain accurate records of customer interactions
* Collaborate with team members to improve customer service processes
* Promote company’s products and services where necessary
* Assist in customer retention and repeat business strategies
* Provide feedback on customer experiences and expectations
* Participate in ongoing customer service training and development
Profile
A successful Customer Service Advisor should have:
* Strong communication and interpersonal skills
* Ability to resolve issues and handle complaints effectively
* High level of customer service orientation
* Familiarity with CRM systems and practices
* Proactive attitude and ability to work in a team
Job Offer
* An estimated salary range of £22- 24,000
* Opportunity to work in a professional and friendly environment
* Opportunities for career progression within the company
* The chance to work in the vibrant location of Eastbourne