This is an advert to converse with Customer Service Managers to understand more on your job search and how I can best support you. I work with numerous of companies covering their Customer Service positions. Give me a call today or drop me an email to get the ball rolling.
Client Details
This is an advert to converse with Customer Service Managers to understand more on your job search and how I can best support you. I work with numerous of companies covering their Customer Service positions. Give me a call today or drop me an email to get the ball rolling.
Description
* Manage and lead a high-performing customer service team
* Ensure the team delivers excellent customer service in line with company standards
* Develop and implement effective customer service policies and procedures
* Handle complex customer complaints and queries
* Coordinate with other departments to resolve customer issues promptly
* Conduct regular team meetings and provide feedback
* Monitor team performance and report on metrics
* Organise training programs to improve team skills and performance
Profile
A successful Customer Service Manager should have:
* Proven experience in a managerial or supervisory role within customer service
* Excellent leadership and team management skills
* Strong knowledge of customer service procedures and practices
* Proficiency in relevant computer applications and systems
* Exceptional communication and problem-solving skills
Job Offer
Are you a Customer Service Manager looking for a change? Get in touch today.