Acting as first point of contact for customers over multiple channels, delivering a high level of customer service whilst adhering to quality assurance and operational standards.
You will provide support to the team in undertaking end to end Member transactions and administration that results in service that stands out for all Members.
Hours: 35 hours per week, 9am-5pm Monday - Friday and alternate Saturdays with an overtime rate at 1.5, Saturday hours 9am-12pm.
In return you will receive:
* Performance Related Recognition Scheme
* Annual Bonus
* Pension 5% Employee and 8.5% Employer
* Physical, Mental and Financial Wellbeing support
* Life Assurance & Income Protection
* Holiday Exchange ………. and more!
Duties & Responsibilities of the Customer Service Representative:
* Providing a high level of customer service
* Adding value to the customer by achieving first contact resolution
* Improving the customer journey by achieving excellent, swift, efficient and error free management of customer’s transactions and administration
* Keeping the customer informed of any delays or issues.
* Ensure transactions are accurate and that processes are efficient and carried out in accordance with Policy and Procedures
* Delivering an end-to-end administration service to all customers and ensure that the business interest is protected
* Identifying and managing complaints in accordance with the Complaint Handling Policy and Procedures.
* Developing and maintaining knowledge about all products and third-party services
* Carrying out all transaction types over all available customer channels for all account types
* Responding to out of hours call outs and premises related issues where required
What you will need to succeed as Customer Service Representative:
* Excellent verbal and written communication skills (core)
* Intermediate knowledge of Microsoft software (core)
* Self-motivated (core)
* Able to work independently and as part of a team (core)
* Ability to manage multiple priorities (core)
* Identifying opportunities (specialist)
* Complaint handling (specialist)
* Identifying vulnerable customers (specialist)
If you are interested in finding out more about this position, please contact Freddy for a chat or apply now.
If you have not received a response within 3-5 working days, unfortunately your application has been unsuccessful. Kameo Recruitment Ltd is acting as an employment agency for this permanent vacancy.