Sales Order Processor (Engineering). . Nottingham. . £28,000 - £32,000 + training + benefits + pension . . Are you an experienced and capable customer services professional with experience of processing orders for technical equipment looking to work for a leading provider of products and services into the construction industry?. . Are you looking to progress you career and move into management with a growing and stable business?. . Would you like to work closely with Engineers and clients to manage multiple interesting and complex Engineering projects with a lively company that really values its employees?. . On offer is a role within a modern M&E consultancy that is family run and focused on continuous improvement that will provide excellent training and actively encourages career development and progression.. . You will provide excellent customer service through effective communication as orders are received via phone calls and emails and handle a high volume of activities whilst being able to process information accurately whilst remaining focused. You will also be trained to be able to advise customers about the products services available.. . The Role:. * Handle a high volume of customer enquiries via phone calls, email and through the web.. * Understand customer requirements and process orders accurately and efficiently to enhance the customer experience.. * Address customer questions regarding our products and services.. * Be compassionate regarding customer queries or complaints making every effort to resolve problems satisfactorily.. * Work with customers to minimise small orders and reduce the number of deliveries to the same site. * Maintain accurate customer account details.. * Provide effective communication with customers, colleagues and 3rd parties to ensure successful outcomes with a "Right First Time" mentality.. . The Person:. * Excellent attention to deal and a great communicator with customer service and order processing experience. * Experience within a technical product or engineering business. If you’re interested in this role, click ’apply now’ to forward an up-to-date copy of your CV, or call us now.. . Keywords: Customer Service Executive, Order Processing, Customer Service Co-ordinator, Project Administrator, Engineering Administrator, Engineering Co-ordinator. . BBBH. . If this job isn’t quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.. . Ernest Gordon Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job, you accept the T&C’s, Privacy Policy and Disclaimers which can be found at our website.