Newstaff Employment Services is recruiting for an IT Service Desk Analyst on a 3 Month Fixed-Term Contract, on behalf of our client based in St Albans, Herts.
* A full UK driving license is essential
* Must have at least 3 years experience in a similar role
* GCSE level educatsion
* Car owner
You will be required to provide onsite and direct support to users in the other offices which are based in Milton Keynes, Rickmansworth and London.
Main Duties:
* Be the first point contact for users, logging and responding to incidents, using there ITSM platform.
* Providing excellent customer service to colleagues and users.
* Complete relevant and skilled investigations before escalating to the 2nd line team.
* Onboarding new starters, including conducting inductions and providing them with basic IT training.
* To liaise with 3rd party suppliers and vendors. 
Experience Required:
* Knowledge of Microsoft client operating systems and applications.
* Azure Active Directory administration (users and computers)
* Strong hardware diagnostics and fault-finding experience
* Basic Citrix Virtual Desktop administration
* Knowledge of Office 365 including Teams, OneDrive and Sharepoint online
* Basic understanding on LAN and WAN network topologies
* Basic underanding on Microsoft SQL Server
* FreshService or other ITSM Tool
* Wolters Kluwer - CCH Central / Audit Automation/ Document Management
* Knowledge of Computer Hardware and Peripherals
* Understanding of mobile devices iPhones and Andriod
* Detailed ticket logging abilities
Monday to Friday 37.5 hours per week 
Salary: £30,000 pa to £35,000 pa (Pro-Rata) + overtime available
Interested?  Please call Anne Marie on or email CV to