Summary As the public face of our properties, you’ll provide a warm, friendly welcome, give information about the property, answer questions and make sure everyone has an enjoyable and memorable visit.

Salary:
 £11.64 per hour


Contract/duration:
Permanent



Hours/working pattern: 
This role is based on annualised hours, where the amount of hours you work each month may vary, however your salary will be paid in 12 equal instalments over the year. You’ll be working 3 days per week on average and your shifts will be 7 hours in the summer and 6 hours in the winter.  Please note that this role requires working weekends, bank holidays and school holidays. You’ll be working both indoors and outdoors. 


Interviews:
 21 and 22 August 2024
What it’s like to work here Reporting to the Welcome Manager, you’ll be part of a team of 7 other members of staff and a small number of volunteers, working at Hatchlands Park / Clandon Park. You’ll be based in Visitor Reception. 


As the public face of the property, you’’ll provide a warm, friendly welcome, give information about the property, and make sure every visitor has an enjoyable and memorable visit. You’’ll also get involved in other presentation tasks on site, ensuring everything is clean, tidy, and presentable.
What you’ll be doing Day to day, you’ll deliver a great all-round customer service experience. You’ll be on hand answering queries and listen to what our visitors need so you can share the right information. Your role is to make sure our visitors have the best day they can. You’ll have the chance to be involved in different aspects of the visitor experience, from key property events to social media promotion - no two days are the same.


Great visitor experiences are in our nature, and we believe everyone should feel welcomed, appreciated and more engaged because of the excellent service you provide. This role would suit anyone with a passion for delivering great customer service.
Who we’re looking for We’d love to hear from you if you are:
* customer focused with an understanding of the importance of great service
* a team player, but also can work on your own initiative
* well organised and adaptable
* willing to learn new skills
* have a positive attitude  
The package The National Trust has the motto ’For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.
•Substantial pension scheme of up to 10% basic salary
•Free entry to National Trust places for you, a guest and your children (under 18)
•Rental deposit loan scheme
•Season ticket loan
•EV car lease scheme 
•Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
•Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
•Flexible working whenever possible
•Employee assistance programme
•Free parking at most Trust places
Click here to find out more about the benefits we offer to support you.