We are seeking a Customer Call Handler to join our client’s dedicated customer service team in the public sector. The successful candidate will be responsible for handling, logging, and forwarding customer calls efficiently and professionally.
Client Details
The organisation is a leader within the public sector. With an impressive workforce of over 1,000, this company provides essential services across the United Kingdom, with a focus on driving improvement and efficiency.
Description
As a Customer Call Handler you will be:
* Professionally and courteously manage inbound customer calls
* Log all customer interactions with accuracy and attention to detail
* Forward calls to the appropriate department or team member as necessary
* Maintain a strong knowledge of company services to provide accurate information to customers
* Follow all company policies and procedures regarding customer interaction and data privacy
Profile
A successful Customer Call Handler should have:
* 2 years experience with call centre environments
* Excellent communication and interpersonal skills
* Proficiency in using computer systems and software
* The ability to work well in a team environment
* A customer-focused approach and a commitment to providing high-quality service
Job Offer
In return, our client can offer:
* 6 month FTC
* Free on-site parking
* An inclusive and collaborative company culture
* The opportunity to work in Leeds, a vibrant city with excellent amenities and transport links
* Hybrid working once training is completed
We encourage interested candidates who meet the above criteria to apply for this exciting opportunity in Leeds.