As a Customer Service Advisor, you will be the primary point of contact for clients and customers, ensuring their needs and inquiries are addressed professionally and efficiently. You will be part of a dedicated team in the Business Services industry, demonstrating excellent customer service skills and a proactive approach to problem-solving.
Client Details
Our client is a reputable player in the Business Services sector. Based in Eastbourne, they uphold a robust commitment to providing top-tier services, consistently growing their customer base and expanding their reach.
Description
Responsibilites for a Customer Service Advisor:
* Providing excellent customer service to clients and customers
* Resolving customer inquiries swiftly and professionally
* Building and maintaining positive relationships with clients
* Collaborating effectively with team members to enhance service delivery
* Demonstrating a proactive approach to problem-solving
* Managing customer accounts and updating records as necessary
Profile
A successful Customer Service Advisor should have:
* Exceptional communication and interpersonal skills
* Proficiency in using customer relationship management (CRM) software
* A strong commitment to customer satisfaction
* The ability to handle challenging customer situations with patience and professionalism
* A keen eye for detail and a knack for problem-solving
Job Offer
* A competitive yearly salary ranging from £24,000
* Excellent benefits including company events, pension scheme, and cycle to work scheme
* Additional perks such as employee discount, free parking, and health & wellbeing programme
* The opportunity to work from home
* Being part of a vibrant company culture that values employee growth and satisfaction