Job title: Senior Commercial Account Handler
Salary: £40,000 - £50,000
Location: London - Hybrid
Purpose of role:
As a Senior Commercial Account Handler, you will play a crucial role in providing a comprehensive insurance service to both existing and potential new clients. Your role will be pivotal in ensuring client satisfaction, business growth, and operational excellence.
Key responsibilities:
*Efficiently manage and administer a commercial insurance portfolio, ensuring meticulous compliance and cost-effectiveness in all transactions.
*Proactively identify and convert growth opportunities through referrals, cross-selling, new client acquisition, and proactive sales initiatives, driving business expansion.
*Cultivate strong relationships with clients, insurers, and service providers, fostering trust and collaboration to deliver exceptional service.
*Collaborate closely with colleagues within a team environment, leveraging collective expertise for the benefit of clients and the business.
*Provide new business quotations promptly, offering relevant advice, information, and guidance to clients.
*Promptly execute client instructions, ensuring timely commencement of cover, completion of paperwork, premium collection, and accurate record-keeping.
*Work with Account Executives to strategise renewal approaches, identify cross-sale opportunities, and negotiate with underwriters for optimal client outcomes.
*Offer timely renewals of existing client policies with current or new insurers as appropriate, conducting thorough document checks and diary management.
*Maintain up-to-date client records on the company’s electronic filing system, adhering to data protection regulations.
*Identify, plan, and achieve cross-sale opportunities while providing risk management advice and prevention information to clients, collaborating with insurers.
*Provide clients with support during claims processes, offering guidance and assistance throughout.
*Collaborate with the Accounts function as needed, assisting in credit control activities with relevant customers.
*Accompany Account Executives on client visits when necessary, acting as a referral point for day-to-day requests.
Experience:
*Previous experience in a similar role with comprehensive knowledge of insurance classes.
*Strong interpersonal skills and excellent communication abilities, particularly proficient over the phone.
*Capability to work efficiently under pressure and adeptly prioritize workload.
*Excellent planning, organizational, and time management proficiencies.
*Demonstrated ability as a team player with a determined drive to succeed.
*Possession of negotiation skills.
*Consistently operates compliantly with a sound understanding of regulatory requirements.
*IT literate with proficiency in client systems and Microsoft packages.
*Ideally qualified to Cert CII level or willing to attain this with support from the business.
*Acturis System Experience:
*Past familiarity with the Acturis computer system preferred (not mandatory).
Benefits :


*Company Pension Scheme
*Private Medical Insurance
*Income Protection
*Plus many more
If you have the relevant experience or know someone that does please contact me now on or email me at