Credit Controller
other jobs Adele Carr Recruitment
Added before 52 Days
- England,North West,Greater Manchester
- full-time
- £25,000 - £27,000 per annum
Job Description:
Credit Controller
Manchester M44 (office based)
£25-27k basic plus bonus (OTE £30-31K)
Reporting directly to the Head of Finance and functionally to the Group Head of Credit, this role is ideal for a bright, confident, and positive individual with excellent communication skills. Experience in Credit Control, Customer Service, or a similar department is essential, as well as the ability to thrive in a fast-paced, dynamic, and supportive team environment.
The successful candidate will embrace the challenge of meeting performance expectations both individually and as part of a team. The focus is on achieving excellence in cash collection while maintaining high standards of service and client care. A pragmatic, commercial approach to problem-solving and outstanding negotiation skills are crucial for success in this role.
Key Responsibilities:
- Exhibit daily motivation and drive to meet or exceed short-term performance goals.
- Manage your daily collection call schedule independently.
- Achieve individual goals, KPIs, and SLAs, taking full accountability for their delivery.
- Monitor performance against KPIs & SLAs, explaining deviations from targets, including but not limited to:
- Movements in Aged Debtors profile
- Activity stats (call volume, call time, email queue)
- Collections
- Collaborate with the Development and Service Delivery Manager to identify training needs and agree on coaching schedules.
- Ensure direct call methods are the primary collection contact approach.
- Escalate account queries when resolution is beyond the Payment Team’s authority or when advice is needed.
- Foster strong working relationships with Customer Services/Client Experience and other business functions to resolve complaints to clients’ satisfaction.
- Communicate effectively with internal stakeholders regarding account queries.
The above responsibilities are not exhaustive, and you will be expected to perform various tasks to support the evolving demands of the function and the overall business objectives of the Group.
Role Metrics:
- Overall accountability for the performance of the BHR credit function.
- Adherence to individual KPIs and SLAs for internal and external stakeholders.
- Key performance indicators include Cash Collection, Rescheduling Arrears, Direct Debit coverage, Outbound Call targets, Debtor Days, Collection Efficiencies, and Aged Debt movements.
- Maintain a high level of attendance and punctuality.
Benefits:
* Free onsite gym
* Company pension
* On-site parking
Manchester M44 (office based)
£25-27k basic plus bonus (OTE £30-31K)
Reporting directly to the Head of Finance and functionally to the Group Head of Credit, this role is ideal for a bright, confident, and positive individual with excellent communication skills. Experience in Credit Control, Customer Service, or a similar department is essential, as well as the ability to thrive in a fast-paced, dynamic, and supportive team environment.
The successful candidate will embrace the challenge of meeting performance expectations both individually and as part of a team. The focus is on achieving excellence in cash collection while maintaining high standards of service and client care. A pragmatic, commercial approach to problem-solving and outstanding negotiation skills are crucial for success in this role.
Key Responsibilities:
- Exhibit daily motivation and drive to meet or exceed short-term performance goals.
- Manage your daily collection call schedule independently.
- Achieve individual goals, KPIs, and SLAs, taking full accountability for their delivery.
- Monitor performance against KPIs & SLAs, explaining deviations from targets, including but not limited to:
- Movements in Aged Debtors profile
- Activity stats (call volume, call time, email queue)
- Collections
- Collaborate with the Development and Service Delivery Manager to identify training needs and agree on coaching schedules.
- Ensure direct call methods are the primary collection contact approach.
- Escalate account queries when resolution is beyond the Payment Team’s authority or when advice is needed.
- Foster strong working relationships with Customer Services/Client Experience and other business functions to resolve complaints to clients’ satisfaction.
- Communicate effectively with internal stakeholders regarding account queries.
The above responsibilities are not exhaustive, and you will be expected to perform various tasks to support the evolving demands of the function and the overall business objectives of the Group.
Role Metrics:
- Overall accountability for the performance of the BHR credit function.
- Adherence to individual KPIs and SLAs for internal and external stakeholders.
- Key performance indicators include Cash Collection, Rescheduling Arrears, Direct Debit coverage, Outbound Call targets, Debtor Days, Collection Efficiencies, and Aged Debt movements.
- Maintain a high level of attendance and punctuality.
Benefits:
* Free onsite gym
* Company pension
* On-site parking
Job number 1515263
metapel
Company Details:
Adele Carr Recruitment
Company size: 20–49 employees
Industry: Recruitment Consultancy
Specialist Recruiter covering the whole of the North West. We cover multiple sectors including Accountancy, Public Practice, Business Support and Payr...