Job Title: Executive Assistant. Department: Policyholder Disputes. Location: London. Reporting to: Head of Policyholder Disputes. ________________________________________. Purpose of Role: Provide high-level support to the Head of Policyholder Disputes and the wider department.. ________________________________________. Key Responsibilities:. . * Support Leadership: Assist the Head of Policyholder Disputes and represent the team as the main point of contact for partners and the department.. * Coordination: Organise departmental processes and events, including reporting, social activities, and training workshops.. * Diary Management: Handle extensive diary management by arranging meetings, interviews, travel, and client entertainment. Utilise initiative to make decisions on behalf of others when needed.. * Documentation: Type and draft correspondence, notes, reports, emails, forms, minutes, spreadsheets, and slides.. * Client Relations: Manage professional relationships with clients and stakeholders, acting as gatekeeper for calls and emails.. * Communication: Address client queries and communicate effectively with clients and colleagues.. * Administrative Tasks: Perform organisational tasks such as copying, proofreading, and extensive file management.. * Accounting Support: Process invoice payments, time recording, assist with billing, handle expenses, and prepare financial statements.. * Data Management: Maintain client data and assist with marketing activities.. * Ad-Hoc Duties: Undertake a variety of ad-hoc duties and projects as assigned.. ________________________________________. Key Skills and Attributes:. * Organisational Skills: Proficient in organisational and administrative tasks with attention to detail.. * Communication: Excellent communication and influencing skills.. * IT Proficiency: Advanced IT skills, including experience with spreadsheets and databases, and the ability to adapt to new technology.. * Writing Skills: Strong written skills, with the ability to compile data analysis and write reports.. * Judgement: Demonstrates excellent judgement and discretion regarding confidential and commercially sensitive information.. ________________________________________. Previous Experience:. * Extensive legal secretarial/PA experience within a law firm or professional services organisation.. ________________________________________. General Skills:. * Organisation: Well-organised, uses initiative, prioritises tasks, manages workload, and meets deadlines.. * People Skills: Respectful, positive, articulate, professional, and empathetic.. * Service Delivery: Provides helpful internal services with a proactive attitude, shows commercial awareness, and appropriately represents the department and firm.. * Communication: Calm and articulate, exchanges information and ideas effectively.. * Tech Savvy: Quick to learn new technology and software.. * Judgement and Planning: Shows sound judgement and strategic planning skills, acting within boundaries.. * Dedication: Displays dedication, passion, and eagerness.. * Team Player: A reliable, respectful, and supportive team player.. * Culture Fit: Reflects the firm’s culture and values.. ________________________________________. We look forward to hearing from you!. Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.