Lending Manager
BTL Mortgages
Birmingham / Hybrid
We are looking for a Lending Manager for our Midlands based client, due to a period of growth. The role purpose is to manage all new loan applications through to completion.
Key responsibilities:
*To take ownership of submitted applications, driving excellent customer service
*Maintain excellent product and criteria knowledge
*Work towards agreed SLAs - both individually and in your team
*Able to take ownership and drive delivery of performance
*Adhere & embody all industry regulations and standards
*To liaise with team leader on all case issues
*Provide feedback on team, other departments, competitors, lenders and introducers
*Identify and champion areas of improvement and training for company and team
*Positive and encouraging attitude
*To adhere fully to company handbook and policies
*Reasonably anticipate, minimise and manage operational risk
Skills and experience:
*Previous experience of working in a regulated or specialist finance environment advantageous
*Ability to perform under pressure in a fast-paced environment
*Excellent communication skills
*Proven experience in providing excellent customer service
*Working to a high degree of accuracy
*Ability to work with multiple systems
*Excellent literary and numerical Skills
*Committed to providing world class customer service.
*Experience working for a finance lender or packager desirable.