I am currently supporting a client renowned for exceptional customer service with their search for an Administration/Reception Manager.
This position is an excellent opportunity for a professional looking to lead and inspire a small team of Administrators and Customer Service Advisors. The role involves a diverse range of responsibilities, including team leadership, process improvement, and stakeholder engagement. You will report directly to one of the Directors and play a crucial role in enhancing the efficiency and effectiveness of the administrative and customer service functions.
Key Responsibilities:
* Team Leadership: * Oversee a team, fostering a high-performance culture
* Provide coaching and development opportunities to team members

* Stakeholder Liaison: * Engage with both internal and external stakeholders to ensure smooth operations and exceptional service delivery

* Process Improvement: * Identify and implement improvements in administration and customer service processes

* Customer Issue Resolution: * Handle escalated customer issues, ensuring timely and satisfactory resolution

* Administrative Tasks: * Update systems and records accurately
* Manage diaries and arrange meetings and travel logistics

Qualifications & Skills:
* Proven experience in a similar role, with people management responsibilities
* Excellent organizational skills and attention to detail
* Strong communication skills, both written and verbal
* A personable and professional demeanour, with a commitment to delivering high-quality work
If this sounds like a role you would be interested in please send your CV for immediate consideration.