Location


Hybrid 1-2 days in the office/Support Centre on Hams Hall Distribution Park, Coleshill.
On site 5 days per week – Monday to Friday.
Time & a half overtime rate will be offered for additional days worked (over contractual days per week).
Shift Pattern
Shift pattern will be predominantly fixed AM shift (whilst flexibility will be required).


 


Why The Works?

We don’t just sell products.
We inspire reading, learning, creativity and play.

The Works. It literally means everything. And whatever your story or background, we’re all about unlocking imagination and making creativity accessible to everyone. Whether you’re engaging with customers on the frontline or supporting our colleagues behind the scenes, your impact can be profound and far-reaching.
This is more than toys and books and art supplies. This is about inspiring people to read, learn, create and play. So, with the right passion, it all starts with you.
Become a Shift Manager 

We’re looking for a Shift Manager to join our Distribution Centre leadership team to help keep things running smoothly over our peak period. If you are passionate about fostering a positive work environment, ensuring operational excellence, and supporting the growth and development of our DC team members, then come and join us.

Your Mission

* Organising and scheduling shifts, making sure everyone’s in the right place based on what they’re good at.
* Keeping an eye on who’s showing up for work, checking our records to see who’s here and who’s not, and making sure they’re accurate.

* Making sure the place is safe and clean, dealing with accidents or close calls, and keeping an eye on everyone’s health and safety.

* Being ready to help in emergencies like first aid or fires, checking our equipment before and after each shift, and keeping track of what happens.
* Helping Team Leaders keep everyone on track with their work and behaviour.

* Dealing with problems or rule-breaking in a fair way.

* Figuring out how much stock we need each day and making sure we use it wisely to save money.

* Watching how well we’re doing each hour and making decisions about who should do what.

* Making sure everyone has the skills they need to do their jobs to the best of their ability.

* Helping new people get settled in and trained in key areas.

* Making sure everyone knows the rules and follows them, and making sure our documents about how we work are up-to-date.

* Checking that the information we have about who’s trained for which jobs is correct.

* Making sure everyone gets training when they need it & refresher sessions when required.
* Working with Managers and Team Leaders to find better ways of doing things.
Skills/Behaviours That Will Set You Apart

* Strong personal and team organisation
* Effective communicator
* Analytical mind
* Can identify S.W.O.T’s and take required measures.
* Working to budgets through use of KPI Metrics
* IOSH trained (not essential)
* I.T literate, experienced in Excel
* WMS experience
* Proactive and solution-based attitude.
* Engaging and confident in delivering briefs and presenting information to large groups and in 1:2:1’s.
* Flexibility on working hours where required.
* Open minded to try new things and able to provide constructive feedback.
* Strong leadership skills
* Ability to influence and drive standards across site
* Integrity to H&S
Being a great leader

As a great leader with wonderful people skills, you’ll create an environment that’s more than just co-workers — it’s a team.

•Align Goals with Values: Ensure that your team’s goals are clearly connected to the company’s values and purpose. This helps colleagues see the bigger picture and understand how their work contributes to the overall mission.
•Clear Communication: Ensure that your team understands the goals, expectations, and their roles. Regularly share updates, encourage open dialogue and have regular check-ins.
•Role Model: Lead by example. Demonstrate the behaviours and attitudes you expect from your team, such as punctuality, responsibility, and being a brand ambassador.
•Provide Feedback: Offer constructive feedback regularly. Recognise achievements and address areas for improvement in a supportive and continuous growth manner.
•Empower Your Team: Delegate tasks and trust your team to handle them. This builds confidence and promotes professional growth.
•Conflict Resolution: Address conflicts promptly and fairly. Foster an environment where issues can be discussed openly and resolved amicably.
•Empathy: Understand and consider the feelings and perspectives of your team members. This helps in building strong, supportive relationships

And let’s not forget about the most important part… your team’s well-being and aspirations. You’ll be their biggest supporter, cheering them on. You’ll have amazing everyday conversations with your team, discussing everything from their performance to their wildest career aspirations.
Our PERKS really are ’The Works’


* 25% Colleague Discount! - Plus, exclusive Double Discount days!
* MyWorks - Access exclusive online discounts across hundreds of retailers, holidays, utilities deals, tech and more!
* Holiday – 33 days including bank holidays.
* Holiday Purchase - Purchase an additional 5 days
* Can-Do Academy - Grow your skills and career with instant access to further training and development in areas that interest you.
* Wagestream - Claim early access to 50% of your wages as you earn them – for when ’life’ happens!
* Share Scheme - Unleash your inner Monopoly mogul and own a piece of The Works!
* 24/7 support for you and your family - Through our partnership with the Retail Trust who provide an Employee Assistance Programme and so much more!
* Healthcare Cash Plan – To support your everyday healthcare costs
* And loads more! – Long Service Awards, pension, life assurance, Cycle to Work and optional charity giving.
Our Purpose

To inspire reading. learning, creativity and play - making lives more fulfilled.
Our Values

We are C