Exponential-e
Want to be part of a leading British-owned tech company? Established in 2002, we are achieving year on year revenue growth and reinvesting 95% of our profits back into our people and technology.
Hours: 24/7 Shift Pattern - 2 Days, 2 Nights, followed by 4 days off
Your new role:
*Be the first point of contact for Exponential-e customers
*Responsible for managing and owning support tickets and driving customer issues through to resolution either internally or via suppliers
*Provide 1st and 2nd Line remote desktop support to other Exponential-e customers, when required
What you’ll need to succeed:
*Strong customer service focus with excellent verbal and written communication skills
*Proven problem solver with strong analytical and trend analysis skills
*Positive and professional attitude
What we offer:
*Career progression opportunities
*Dedicated Learning and Development team and access to a range of training, courses and certification support
*Comprehensive benefits including on-site cafe with free barista coffee, birthday leave, charity leave, vitality health cover and holiday purchase scheme to gain an extra 5 days leave!
*Range of employee initiatives on offer including the green team, employee forum, women’s network and culture club