Housing Officer
other jobs Opus People Solutions
Added before 50 Days
- England,West Midlands,Warwickshire,Rugby
- full-time
- £15.70 - £17.59 per hour
Job Description:
Job Title: Housing Officer
Location: Rugby Borough Council
Pay Rate: £15.70 - £17.59 (PAYE), £20.41 - £22.87 (Umbrella) per hour
Working Hours: 37 hours per week
Duration: 6 months temporary
Work Mode: Hybrid (4 days on-site)
About the Role:
Join our dynamic team as a Housing Officer at Rugby Borough Council. Your role will involve providing comprehensive housing management services to tenants, contributing to a positive working environment, and ensuring adherence to council policies and procedures.
Responsibilities:
* Deliver housing management services to tenants, maintaining high standards of customer care.
* Provide advice and support to tenants through various channels, including office interviews, home visits, and telephone/email correspondence.
* Collaborate with internal and external stakeholders to sustain tenancies and provide individual support packages.
* Investigate and process housing management requests such as tenancy transfers and mutual exchanges in compliance with legislation.
* Manage complaints of anti-social behaviour and neighbour disputes, taking appropriate action in conjunction with relevant agencies.
* Conduct regular estate visits and health/safety inspections to ensure effective management of housing stock.
* Maintain accurate records and prepare reports on statistical data for service monitoring and improvement recommendations.
Requirements:
* Excellent communication skills, both verbal and written, with the ability to interact effectively with various stakeholders.
* Strong organisational skills, with the capability to work independently and as part of a team, prioritising workload and meeting deadlines.
* Previous experience in a customer-focused environment.
* Knowledge of current housing issues and local/national political and social frameworks.
* Flexibility, adaptability, and a commitment to equality of opportunity in employment and service delivery.
* A full current driving license is essential for this role.
If you’re ready to make a positive impact in the housing sector and contribute to the community’s well-being, please apply now.
Location: Rugby Borough Council
Pay Rate: £15.70 - £17.59 (PAYE), £20.41 - £22.87 (Umbrella) per hour
Working Hours: 37 hours per week
Duration: 6 months temporary
Work Mode: Hybrid (4 days on-site)
About the Role:
Join our dynamic team as a Housing Officer at Rugby Borough Council. Your role will involve providing comprehensive housing management services to tenants, contributing to a positive working environment, and ensuring adherence to council policies and procedures.
Responsibilities:
* Deliver housing management services to tenants, maintaining high standards of customer care.
* Provide advice and support to tenants through various channels, including office interviews, home visits, and telephone/email correspondence.
* Collaborate with internal and external stakeholders to sustain tenancies and provide individual support packages.
* Investigate and process housing management requests such as tenancy transfers and mutual exchanges in compliance with legislation.
* Manage complaints of anti-social behaviour and neighbour disputes, taking appropriate action in conjunction with relevant agencies.
* Conduct regular estate visits and health/safety inspections to ensure effective management of housing stock.
* Maintain accurate records and prepare reports on statistical data for service monitoring and improvement recommendations.
Requirements:
* Excellent communication skills, both verbal and written, with the ability to interact effectively with various stakeholders.
* Strong organisational skills, with the capability to work independently and as part of a team, prioritising workload and meeting deadlines.
* Previous experience in a customer-focused environment.
* Knowledge of current housing issues and local/national political and social frameworks.
* Flexibility, adaptability, and a commitment to equality of opportunity in employment and service delivery.
* A full current driving license is essential for this role.
If you’re ready to make a positive impact in the housing sector and contribute to the community’s well-being, please apply now.
Job number 1532042