Page Personnel are working in partnership with a very reputable organisation to recruit for a Team Leader on a permanent basis.
Client Details
This organisation is a leading provider in its sector. They are renowned for their customer-centric approach and innovative product offerings, serving a broad clientele across the UK from their Bradford location.
Description
* Managing and leading a customer service team to deliver excellent customer service.
* Implementing and maintaining processes to ensure efficiency and quality of service.
* Resolving complex customer complaints and enquiries.
* Conducting team meetings and providing feedback to enhance performance.
* Working closely with other department leaders to drive the company’s goals and objectives.
* Overseeing team’s adherence to company policies and regulatory requirements.
* Contributing to the development and implementation of customer service strategies.
* Conducting performance evaluations and implementing training programs.
Profile
A successful Team Leader should have:
* Proven experience in managing and leading a customer service team.
* Exceptional communication and interpersonal skills.
* Strong problem-solving abilities and customer handling skills.
* An ability to work under pressure and meet deadlines.
* Proficient with customer service management software.
* Must be able to work one in 4 Saturdays.
* Knowledge of insurance would be advantageous.
Job Offer
* A competitive salary £32,605 per annum.
* Attractive benefits package.
* Hybrid working model
* A supportive work environment that fosters professional growth.
* The opportunity to work in a key role within a leading provider.
* A rewarding role, that truly makes a difference in the customer experience.
We believe in rewarding hard work and offer a fantastic opportunity for an experienced Team Leader. We encourage all suitable candidates to apply and join our thriving team.